Eliot Allan Rodriguez Email and Phone Number

Provide strategic leadership & stakeholder engagement to properly set technology goals & expectations, Implement innovative technology to create business value & mitigate unnecessary risk & redundancies.Business Innovation & Technology Innovation • Reduced data center redundancies and consolidated infrastructure to utilize hybrid private cloud infrastructure saving the organization +400k in hardware costs• Lead implementation of Salesforce CRM used to increase marketing visibility & enrollment traffic tracked through analytics reporting, which helped increase enrollment by 5% quarterlyIT Security & Business Continuity• Charged with successful reduction of security vulnerabilities by 80% through the integration of multi-form factor authentication technology, and staff security awareness training program adoption• Collaborated & strategized closely with Network Services & Media teams comprised of +30 staff to execute complex projects using PMP, Agile & Lean management strategies resulting in workflow optimization that catered to clients while simplifying redundancies for employees• Create, update and manage the disaster recovery plan & policy, and made recommendations for proper response. Most recently the creation of hybrid/online modalities in response to the pandemic to increase enrollment efforts by 30%• Development, implementation and monitoring of the MDC Cloud Computing Center in partnership with AWS as the first college in the state of Florida to offer an associate in science in Cloud Computing. Leadership• Responsible for the oversight of the Network Services & AV Media Departments +30 employees while leading the charge to manage a growing technology portfolio across multiple departments, committees and board of trustees• Chair of the Technology Innovation Committee providing MDC with strategic recommendations for the adoption of new technologies that provide business value such as API, AWS, AI, AR, VR, IoT, NFT, Automation & Digitization.

Currently serve as a faculty member to the UM School of Communications: Interactive Media program. The program provides courses in Web Development, Physical Computing, Internet of Things Technologies, and Digital Marketing. Web Development techniques. The program is ranked within the top 25 Interactive Media programs under Princeton review• Prepare syllabus, class lessons and activities revolving around web development.• Guide students to learn to: Ideate, Content Gather, Wireframe, Prototype, Develop and Deploy projects. • Continue research on new and innovative techniques that can enrich the classroom experience.• Use of LMS Systems and Autonomous learning systems in the classroom environment.• Assist with Department Interactive Showcase including interactive art & physical computing work.• Provide student workshops on different technology trends involving interactive media.

Assist the department Director & University CIO with Technology Transformation at the University.Click ”see more” for detailed description.FINANCIALS REPORTING & IT PROJECT MANAGEMENT• Developed tools for expedited analysis reporting of related quarterly IT Department budget financials• Assisted with classroom technology RFP and competitive vendor negotiations saving the organization 80k • Utilized PMP & Agile techniques to successfully complete +32 capX projects totaling $4 million• Currently negotiating virtual lab technologies and coordinating implementation for use opening Spring 2020NETWORK SECURITY • Implemented network security mcafee antivirus migration to Microsoft Defender with bitlocker encryption • Maintained, created, disabled and re-organized active directory system accounts and cross platform Integration • Assisted with the design & implementation of IT Infrastructure and eliminated security vulnerabilitiesCLIENT ENGAGEMENT & WEB PRESENCE• Created & Standardized faculty technology expo’s to provide a feedback forum for newly integrated Technology• Developed the Faculty/Staff knowledge base and procurement checkout portals for 24/7 365 self service • Oversaw proposals, implementation and UX/UI testing for Business school website adapting it responsive designRECRUITMENT, TEAM BUILDING & CHANGE MANAGEMENT• Instituted onboarding process to expedite immersion into the department for all new staff with great success• Hired, trained, managed and developed +60 employees (student, temp and full-time) with high retention rates• Assisted the IT Director with department wide restructure effectively creating specialized IT Services groups

Previously assisted the University CIO with Technology Transformation at the UniversityClick ”see more” for detailed description.TECHNOLOGY TRANSFORMATION• Increased the school’s recruitment capabilities by implementing hybrid & distance learning technologies.• Proposed & Negotiated a series of capital expense classroom & virtual lab projects under the allotted budget• Lead IT Green Leed Gold Certification approval for the Business School - 1st in Florida to achieve standards• Obtained quoting and implemented a virtual super computing research academic server for Faculty saving 60k during the negotiation process.BUDGETING & BUSINESS ANALYSIS• Responsible for transitional technology roadmap, divisional goals and ROI during the Interim period $1 Million• Oversight of resource allocations $1 million IT Budget providing cost benefit analysis and justification as needed Implemented data tools to quickly & efficiently collect, transform, clean and model data for reporting purposes. TEAM LEADERSHIP• Oversight of Student IT mentorship/Internship program with 100% placement into top 5 tech firms• Implemented new knowledge base system to expedite resources to the team at no additional cost• Oversight of Service Desk IT Support, AV Event, Classroom Technology & Instructional Design, Cloud Services and Web Groups comprising of +60 staff personnelIT POLICY FORMATION• Transitioned inventory to new system reducing costs while improving efficiency & speed for audit reporting• Migrated the department to improved cloud ticketing system - Service Now saving the organization 36k yearly• Ensured department compliance with FERPA, FISMA, HIPAA, ADA, PESTLE, GDPR and BLS Data CustodianVENDOR MANAGEMENT & CLIENT ENGAGEMENT• Re-negotiated software licensing, repair and service vendor contracts saving the organization 200k annually• Facilitated LMS Migration for OneMBA from LMS Blackboard to Canvas with 100% adoption success rate

Previously Assisted the IT Executive Director in strategic department operations planning, special projects integration and responsibly allocating stakeholder provided resources. Click ”see more” for detailed description. FINANCIALS REPORTING & IT PROJECT MANAGEMENT• Developed tools for expedited analysis reporting of related quarterly IT Department budget financials• Assisted with classroom technology RFP and competitive vendor negotiations saving the organization 80k • Utilized PMP & Agile techniques to successfully complete +32 capX projects totaling $4 million• Currently negotiating virtual lab technologies and coordinating implementation for use opening Spring 2020NETWORK SECURITY • Implemented network security mcafee antivirus migration to Microsoft Defender with bitlocker encryption • Maintained, created, disabled and re-organized active directory system accounts and cross platform Integration • Assisted with the design & implementation of IT Infrastructure and eliminated security vulnerabilitiesCLIENT ENGAGEMENT & WEB SERVICES• Created & Standardized faculty technology expo’s to provide a feedback forum for newly integrated Technology• Developed the Faculty/Staff knowledge base and procurement checkout portals for 24/7 365 self service • Oversaw proposals, implementation and UX/UI testing for Business school website adapting it responsive designRECRUITMENT, TEAM BUILDING & CHANGE MANAGEMENT• Instituted onboarding process to expedite immersion into the department for all new staff with great success• Hired, trained, managed and developed +60 employees (student, temp and full-time) with high retention rates• Assisted the IT Director with department wide restructure effectively creating specialized IT Services groups

Previously assisted the department Assistant Director with Service Support & Service Desk related initiatives.Click ”see more” for detailed description.TROUBLESHOOTING & ISSUE RESOLUTION• Identified vulnerabilities, proposed strategic solutions and recommended new systems & software when needed• Discerned the need for upgrades, configurations or new systems and recommended to upper management• Provided Tier 2 support for all escalated issues.HARDWARE/SOFTWARE INSTALLATION• Oversaw Telecom/Intranet, Wireless & Polycom infrastructure including: Data ports, Routers,Firewalls & Bridges • Provided computer setup, encryption, imaging, and deployment to all classrooms, labs and Faculty/Staff• Managed and maintained Service Repair contracts with outside vendorsSERVICE DESK SUPERVISION• Oversaw ticket system support and improved feedback response across all requests by an additional 30%• Rendered Service Desk & Audiovisual group reports including tickets, inventory, procurement and surplus • Provided weekly team forums to review performance, project statuses and solutions to unknown problemsPROCUREMENT & AUDIT PRACTICES• Procured using ERP & Quoting processes, validated purchases purchase, implementation, support and RMA • Managed inventory asset tracking & loaner pool (+200k items) • Oversaw and validated IT department audit process with university auditor on a yearly basis

Previously assisted the Sr. Manager IT Services with the AV Group Event & Classroom Support. Additionally, assisted with special projects as needed. Click ”see more” for detailed description.CLASSROOM TECHNOLOGY SUPPORT & INSTRUCTIONAL DESIGN• Utilized the Internet of Things Crestron Fusion to monitor, obtain reporting and remotely control all venues• Lead the charge for Faculty training platforms, Instructional Design and informative technology expo’s• Implemented Lecture Capture systems and successfully assisted with Blackboard CMS School faculty adoption• Provided general maintenance for all AV/higher education technology related incidentSUPERVISION• Hired, Trained, supervised & managed authority over +15 audiovisual technicians daily operations and workflows• Developed staff training protocols, Established performance standards, evaluated work productionAUDIOVISUAL EVENT MANAGEMENT & CONTROL SYSTEMS • Provided planning, setup, and oversight management of +300 University high profile events at multiple venues• Standardized from previous Extron system to Crestron control system for all event and classroom venues