Eliot Dalgleish Email & Phone Number

Sydney, New South Wales, Australia

Providing Data protection services at EHealth for its large state based government organisation and customers.Using enterprise class backup and recovery solutions EMC Avamar , EMC NetWorker , HP DP , ShadowProtect , Veeam and Data Domain.Backup designs , implementation , troubleshooting and solutions to complex environment problems.

Providing Data protection professional services at EHealth for its large state based government organisation and customers.Using enterprise class backup and recovery solutions EMC Avamar , EMC NetWorker , Veeam and Data Domain.Backup designs , implementation , troubleshooting and solutions to complex environment problems.

Sydney, Australia

Providing Data protection professional residency services to large state based government organisation.Using solutions such as HP Data Protector ,EMC Avamar , EMC NetWorker, Data Domain in an enterprise environment.Backup designs , implementation , troubleshooting and solutions to complex environment problems.iQ3 have specialist skills in cloud services, solutions, managed services and a number of other services.

Providing Data protection professional residency services to state based government organisation.Using solutions such as HP Data Protector ,EMC Avamar , EMC NetWorker, Data DomainiQ3 have specialist skills in cloud services, solutions, managed services and a number of other services.

Sydney, Australia

1st,2nd and 3rd level support for iQ3 customers based in Australia and Asia Pacific.Providing Data protection professional services to Asia Pac based customers.Using solutions such as EMC Avamar , HP Dataprotector , EMC NetWorker, Data Domain, and Symantec Netbackup.iQ3 have specialist skills in cloud services, solutions, managed services and a number of other services.

Sydney, Australia

In my role as a Technical Specialist (Cloud Backups) within Telstra Cloud Operations, I provided leadership when managing and supporting key clients across Telstra's Hosted Operations, Cloud Implementation and Cloud Assurance. As a senior resource in the team, I specialised in providing customer support for backup and data storage technologies in Telstra Cloud. My core focus areas included:♦ Key Customer Relationship Management.♦ Information Management.♦ Team Leadership ♦ Organisational Engagement♦ Subject Matter ExpertResponsible for Back up Solutions and Server Management, I worked with leading technologies that included:♦ Avamar VMDK ♦ EMC Avamar 5.0, 6.0 and 7.0♦ EMC Data Protection Advisor (DPA)♦ Veritas Backup Reporter (VBR) ♦ Veritas NetBackup 6.5 installations ♦ Windows Servers 2003, 2008, 2012♦ Linux RH, Solaris, VMware, OVM, ESX. ♦ SCCM, Active Directory and BMC Remedy software.Achievements were plentiful and included:♦ Met all key performance indicators when supporting 44 EMC Avamar grids and Data Domain installations within Australia and overseas.♦ Supported multiple infrastructure and customer platforms.♦ Elevated customer service outcomes.♦ Minimised business impact and mitigated risk.♦ Improved and streamlined processes and systems.♦ Nominated for, and received internal awards as a direct reflection of my high performance.What people said after working with me at Telstra included:“I relied on Eliot's expertise and commitment on many occasions …. Eliot takes ownership of problems, is a highly organised individual and takes time to understand new concepts and technologies thoroughly.”“He does not shy away from difficult tasks, is always available to lend a hand and share his knowledge and is respected within the team for his input.”https://cloud.telstra.com/

Sydney, Australia

In my role as a Technical Specialist (Cloud Backups) within Telstra Cloud Operations, I provided leadership when managing and supporting key clients across Telstra's Hosted Operations, Cloud Implementation and Cloud Assurance. As a senior resource in the team, I specialised in providing customer support for backup and data storage technologies in Telstra Cloud. My core focus areas included:♦ Key Customer Relationship Management.♦ Information Management.♦ Team Leadership ♦ Organisational Engagement♦ Subject Matter ExpertResponsible for Back up Solutions and Server Management, I worked with leading technologies that included:♦ Avamar VMDK ♦ EMC Avamar 5.0, 6.0 and 7.0♦ EMC Data Protection Advisor (DPA)♦ Veritas Backup Reporter (VBR) ♦ Veritas NetBackup 6.5 installations ♦ Windows Servers 2003, 2008, 2012♦ Linux RH, Solaris, VMware, OVM, ESX. ♦ SCCM, Active Directory and BMC Remedy software.Achievements were plentiful and included:♦ Met all key performance indicators when supporting 44 EMC Avamar grids and Data Domain installations within Australia and overseas.♦ Supported multiple infrastructure and customer platforms.♦ Elevated customer service outcomes.♦ Minimised business impact and mitigated risk.♦ Improved and streamlined processes and systems.♦ Nominated for, and received internal awards as a direct reflection of my high performance.What people said after working with me at Telstra included:“I relied on Eliot's expertise and commitment on many occasions …. Eliot takes ownership of problems, is a highly organised individual and takes time to understand new concepts and technologies thoroughly.”“He does not shy away from difficult tasks, is always available to lend a hand and share his knowledge and is respected within the team for his input.”Ready to commit to my next long term opportunity, connect with me on LinkedIn or email me at eliotd@outlook.com.https://cloud.telstra.com/

Sydney, Australia

Technical Specialist in Hosting Managed Backup and Storage.Supporting Veritas Netbackup Enterprise environment in Telstra Hosting.

Gosford

After an initial 3 month contract, I was appointed on a full time basis. As the Senior Server Support Officer, I was responsible for managing backup's processes, supporting servers and desktops and maintaining the hardware and systems. I played a key role in leading and shaping operations. I was also involved in a key implementation project and UPS’s refurbishment throughout the hospitals.Working in an operations critical environment, outcomes included:♦ Maximised availability and accessibility ♦ Ensured compliance to best practice ♦ Managed the administration of HP Insight manager, Altiris RDP, Active Directory and Citrix Metaframe.Technologies included: Backup Technologies (HP Dataprotector and Arcserve), Desktop and Server (Active Directory, Open VMS, Unix, Novell Netware and Windows NT4/2000/2003/Citrix Metaframe servers and approx 2000 Windows XP, 2000, NT4 desktops) and Software Support (EMR, Hospas, Hosbil , Cerner Millennium , Powerchart).What people said after working with me at Central Coast Areas Health included:“Eliot played a major role in the implementation of the Central Coast Health Echo cardiology project and the UPS’s refurbishment throughout the hospitals. These two projects included technical project management tasks to ensure the end solution supported the clinical requirements and finished on time.”

Gosford

In this role I was responsible for supporting Windows 95/98 (approx. 80) desktops on an NT network and the manufacturing system software (BPCS) running on A/S400. This included:♦ User software support (Microsoft Word, Access, Excel)♦ Maintaining Helpdesk software and procedures.♦ User training and procedural documentation. ♦ Installing software, hardware maintenance and PC system’s configuration. ♦ Remote user support using PC Anywhere.

Sydney, Australia

As the Software Test Coordinator, I was responsible for:♦ Analyse software test schedules, work requests, functional specifications to determine software testing procedures, equipment and software test environment to be used. ♦ Test functional performance of software systems under specified environmental conditions and compare results with specification and record test data and complete written reports. ♦ Analyse test results on defective software to determine cause of failure. Liaise with software engineers, technicians, production personnel and others regarding testing procedures and results to resolve problems. ♦ Devise software test equipment setup and liaise with other support groups to configure software test environment. ♦ Provide and manage other vendor software testing support and client solution testing requests. ♦ Maintain the corrective action database (CADB). ♦ Manage and supervise employees in the software testing division. Participate in weekly resource meetings and address resource issues.

Sydney, Australia

As a Senior Analyst and team leader of 4 others, I was responsible for the support of Optus Mobile Communications RSPS (Remote Service Provisioning System) known as FEMD (Front End Mediation Device) and its related downstream systems. This included: ♦ First and second level support handling fault tickets generated by Quantum (Optus internal fault tracking system) and CADB (corrective action database). ♦ Answering phone calls and emails, investigating and resolving issues/problems in a timely manner. Internal desktop and services support. Coordinating the implementation of the workload within the team and maintaining Service Level Agreements. ♦ Providing technical support and subject matter expertise to all levels of customers and internal staff through on call and on site coverage (24x7) for supported and non-supported applications. ♦ Involved with the execution/support of software upgrades on OSM and other vendor manufactured downstream systems. Providing quotations on time and material basis for involvement ♦ Involved with the following disciplines: - performance tuning, software installations, supporting backup and recovery standards, analyzing and pro-actively monitoring systems, identifying/reporting critical problems to developer support and the customer. ♦ Producing key performance indicators for supported applications and timely statistics for management and customer based requirements.

Sydney, Australia

In this role I was providing first and second level support for the GSMIS batch processing system and interfacing directly with Optus staff and other Optus support vendors. Responsible for the correct and timely creation of mobile phone bills (approx $70,000,000 per month) and for the overall smooth running of the call rating and billing process.Storage Management – Performance tuning, Software installations, Supporting backup and recovery standards.