With almost a decade of experience in Management Consulting, I specialize in Tech & Media, serving a broad array of clients, including hyperscalers, media streamers, software companies, and telecom operators (to name a few).I have helped my clients supercharge their growth and transform their customer service, leveraging data & analytics as key enablers. In the past, I've delivered multiple projects in areas such as portfolio strategy, offering strategy, customer lifecycle management, sales excellence, customer care & field service effectiveness, and service ops transformation.Analytics is a particular passion of mine, and I have seen its value as a way to reveal customer insights, mitigate risk, target interventions, improve outcomes, and enhance efficiency. The key to achieving next-order value lies in last-mile adoption. Working closely with clients, we leverage diverse, agile teams to build a rapid foundation and iterate through test-and-learn.I have a proven track record of impact, grounded in my commitment to making my clients successful through capability building that yields lasting change. I truly believe that listening to customers and leveraging the data they generate can yield unexpected paths to growth and new ways to connect.
Listed skills include Forecasting, Financial Analysis, Management, Financial Modeling, and 34 others.