With almost a decade of experience in Management Consulting, I specialize in Tech & Media, serving a broad array of clients, including hyperscalers, media streamers, software companies, and telecom operators (to name a few).I have helped my clients supercharge their growth and transform their customer service, leveraging data & analytics as key enablers. In the past, I've delivered multiple projects in areas such as portfolio strategy, offering strategy, customer lifecycle management, sales excellence, customer care & field service effectiveness, and service ops transformation.Analytics is a particular passion of mine, and I have seen its value as a way to reveal customer insights, mitigate risk, target interventions, improve outcomes, and enhance efficiency. The key to achieving next-order value lies in last-mile adoption. Working closely with clients, we leverage diverse, agile teams to build a rapid foundation and iterate through test-and-learn.I have a proven track record of impact, grounded in my commitment to making my clients successful through capability building that yields lasting change. I truly believe that listening to customers and leveraging the data they generate can yield unexpected paths to growth and new ways to connect.