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Eliot Offutt Email & Phone Number
Director of Customer Success
at
TRACTIAN
1 work email found
@forma.ai
5 phones found area 312 and 415
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Director of Customer Success
Location
Chicago, Illinois, United States
Who is Eliot Offutt? Overview
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Quick answer
Eliot Offutt is listed as Director of Customer Success at TRACTIAN, based in Chicago, Illinois, United States. AeroLeads shows a work email signal at forma.ai, phone signal with area code 312, 415, and a matched LinkedIn profile for Eliot Offutt.
Eliot Offutt previously worked as VP Customer Onboarding at Forma.Ai and Director of Customer Success at Anaplan. Eliot Offutt holds Mba from University Of Virginia Darden School Of Business.
Company email context
Email format at TRACTIAN
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{first}.{last}@forma.ai
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Profile bio
About Eliot Offutt
My career spans roles in Customer Success, Management Consulting and Professional Services with elevated roles of people management responsibility from role to role. All of my roles are unified by a focus on three key themes: driving innovation with cutting-edge technology, collaborating with sales teams to secure new business, and empowering customers to maximize the value of their technology investments.As VP of Implementation & Onboarding at Forma AI, I led a dynamic team delivering transformative sales technology solutions, revolutionizing sales performance across industries. My expertise in go-to-market (GTM) strategies and customer success enabled me to foster strong client relationships, ensuring seamless system transitions and enabling clients to fully leverage the innovative capabilities of Forma AI’s platform.At Anaplan, as Customer Success Director, I managed a significant portion of the company’s recurring revenue, working closely with partners and field sales teams to enhance customer experiences. My role involved crafting expansion strategies that resulted in net new ARR, managing against NRR targets, andachieving PS booking targets that supported the successful delivery of Anaplan solutions.Earlier in my career at ZS Associates, I honed my skills in evaluating GTM effectiveness and optimizing commercial performance through a range of analytical techniques. I led projects across the sales performance management (SPM) spectrum, including account segmentation, territory design, quota setting, incentive plan design, and sales technology assessment and implementation.Throughout my journey, I’ve been driven by a commitment to helping businesses optimize performance through data-driven decision-making and strategic customer engagement.
Listed skills include Strategy, Management Consulting, Analytics, Sales Operations, and 22 others.
Current workplace
Eliot Offutt's current company
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7 roles
Eliot Offutt work experience
A career timeline built from the work history available for this profile.
Vp Customer Onboarding
- I led the onboarding function at Forma.ai. I established an onboarding team that successfully brought the largest ARR live in the last two quarters of FY24, while also transforming the professional services sales.
- Responsible for executive leadership of onboarding and professional services
- Evolved onbaording team from on-shore to mixed on-shore/off-shore delivery model
- Introduced implementation process standards that reduced implementation timelines by 30%
- Provided Account Executives guidance on deal strategy as the domain expert
- Strengthened brand by leading marketing events and autoring SPM thought leadership articles
Feb 2022 - Jul 2024
Director Of Customer Success
- Lead a team of Anaplan Customer Success professionals that support implementation, enablement, adoption, renewal and expansion of business planning use cases. Transformed a SaaS implementation team into a Customer.
- Responsible for customer retention and renewal management of 10% of global ARR
- Developed customer expansion strategies in close coordination with field sales team
- Lead development of proposals for implementation services engagements
- Collaborated with partner service providers to jointly deliver Anaplan solutions
- Moderator at regional marketing events and speaker at Anaplan Hub annual customer event
Nov 2015 - Feb 2022
Consulting Manager Technology Strategy And Services
- Sold and delivered sales force strategy consulting and technology services, collaborated with partner software vendors, counseled executives on sales force effectiveness initiatives, and directed analyses of clients’.
- Directed quantitative and qualitative analyses of clients’ sales force effectiveness
- Partnered with clients and technical SMEs to design solution architecture
- Executed change management strategies for sales force effectiveness projectsNotable accomplishments:
- Established ZS’s B2B Sales Performance Management (SPM) Implementation practice
- Built the services delivery team from inception; partnered with Varicent, Xactly and Anaplan
Jul 2007 - Nov 2015
Investment Banking Summer Associate
- Authored pitch deck to support sell-side initiative for a software company M&A opportunity
- Researched software client's competitors, potential buyers and industry trends
- Built the valuation model using discounted cash flow, precedent transactions and multiple analysis
Jun 2006 - Aug 2006
Sales Engineer
- Provided technical expertise to prospects while working closely with sales reps
- Led proof-of-concept solution implementations and software demonstrations
- Contributed significantly to close $1M+ software deals in North America and Europe
- Trained sales engineers, account executives, and channel partners in North America and Europe
- Developed technical content of RFP responses that led field reps to new business opportunities
- Technical lead on sales team that closed the largest transaction in Foundstone's history
Sep 2003 - Jun 2005
Cybersecurity Consultant
- Analyzed client network infrastructure to develop IT security implementation strategies
- Performed standards-based IT security audits and assessments
- Developed a network intrusion detection response policy for a global energy company
- Developed a vulnerability assessment methodology for a leading global telecom company
Feb 2000 - Aug 2003
2 education records
Eliot Offutt education
Mba
University Of Virginia Darden School Of Business
Bachelor Of Science, Mechanical Engineering
The University Of Texas At Austin
FAQ
Frequently asked questions about Eliot Offutt
Quick answers generated from the profile data available on this page.
What company does Eliot Offutt work for?
Eliot Offutt works for TRACTIAN.
What is Eliot Offutt's role at TRACTIAN?
Eliot Offutt is listed as Director of Customer Success at TRACTIAN.
What is Eliot Offutt's email address?
AeroLeads has found 1 work email signal at @forma.ai for Eliot Offutt at TRACTIAN.
What is Eliot Offutt's phone number?
AeroLeads has found 5 phone signal(s) with area code 312, 415 for Eliot Offutt at TRACTIAN.
Where is Eliot Offutt based?
Eliot Offutt is based in Chicago, Illinois, United States while working with TRACTIAN.
What companies has Eliot Offutt worked for?
Eliot Offutt has worked for Tractian, Forma.Ai, Anaplan, Zs Associates, and Jefferies & Company.
How can I contact Eliot Offutt?
You can use AeroLeads to view verified contact signals for Eliot Offutt at TRACTIAN, including work email, phone, and LinkedIn data when available.
What schools did Eliot Offutt attend?
Eliot Offutt holds Mba from University Of Virginia Darden School Of Business.
What skills is Eliot Offutt known for?
Eliot Offutt is listed with skills including Strategy, Management Consulting, Analytics, Sales Operations, Project Management, Competitive Analysis, Management, and Business Strategy.
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