My career spans roles in Customer Success, Management Consulting and Professional Services with elevated roles of people management responsibility from role to role. All of my roles are unified by a focus on three key themes: driving innovation with cutting-edge technology, collaborating with sales teams to secure new business, and empowering customers to maximize the value of their technology investments.As VP of Implementation & Onboarding at Forma AI, I led a dynamic team delivering transformative sales technology solutions, revolutionizing sales performance across industries. My expertise in go-to-market (GTM) strategies and customer success enabled me to foster strong client relationships, ensuring seamless system transitions and enabling clients to fully leverage the innovative capabilities of Forma AI’s platform.At Anaplan, as Customer Success Director, I managed a significant portion of the company’s recurring revenue, working closely with partners and field sales teams to enhance customer experiences. My role involved crafting expansion strategies that resulted in net new ARR, managing against NRR targets, andachieving PS booking targets that supported the successful delivery of Anaplan solutions.Earlier in my career at ZS Associates, I honed my skills in evaluating GTM effectiveness and optimizing commercial performance through a range of analytical techniques. I led projects across the sales performance management (SPM) spectrum, including account segmentation, territory design, quota setting, incentive plan design, and sales technology assessment and implementation.Throughout my journey, I’ve been driven by a commitment to helping businesses optimize performance through data-driven decision-making and strategic customer engagement.