Design consulting, project managing, and educating for a variety of clients and causes, such as:- Speaker at SXSW 2024, sharing insights on innovative environmental design and unique future opportunities.- Panelist for the Fast Company Grill at SXSW on the "Designing for Impact" session, discussing strategies for creating meaningful frontier technologies and design solutions.- Guest Lecturer for the MFA in Interaction Design at the School of Visual Arts (SVA), teaching "Foundations in Responsible Design" to foster the next generation of ethical designers.- Guest Lecturer for the "Seminar in Modern and Contemporary Art: Waste" at the University of Nebraska.- Ongoing UX/UI design consultant for Core's Relief Compass, Earthbound Briefs, Stars Edge, and other independent businesses and nonprofits, providing strategic guidance and creative solutions to enhance impact and engagement.- Designing and project managing the complete renovation of a mid-century home, balancing aesthetics, functionality, and sustainability to create a modern living space.

Led UX integration strategy of digital transformation for a global overhaul of sourcing and recruiting systems. Key projects include:- Played a key role in the global rollout strategy, leading design initiatives that supported a multi-tier international reorganization.- Spearheaded the modernization of outdated processes by mapping and migrating legacy practices to new, cutting-edge software, enabling teams to function amidst organizational restructuring and successfully enhancing user-collaboration, company insight, and adoption rates.- Developed comprehensive governance and change-management frameworks to drive worldwide collaboration, operational efficiency, and equitable hiring.- Innovated new AI-driven reporting and talent CRM solutions, boosting efficiency and user engagement.- Delivered comprehensive training across global teams to ensure smooth adoption and scalability of the new system.

As the first Head of UX for the startup, I defined and designed the core digital products and customer touch points for a new-to-market LGBTQIA+ healthcare provider. Achievements include:- Led the UX design strategy for a pioneering LGBTQIA+ healthcare startup, influencing the company’s brand, culture, and product direction.- Established the product’s digital design system, streamlining development and enhancing user experience.- Led the creation of key features such as dynamic medical intakes, appointment scheduling, checkout processes, and the customer portal.- Developed a universal tele-health offering, resulting in a 26% increase in membership conversion rates and establishing a foundation for the B2B service offering as a clinical care hub rather.- Guided future-state product development and service design, driving the mission to deliver inclusive, accessible healthcare to a broader audience.- Panelist for the Women in Technology in Hollywood SoCal Women’s Leadership Summit "Design for Inclusion" session.

Senior/Lead Designer specializing in research, service, interaction, business transformation, and innovation design for frontier technology system integrations at Fjord, part of Accenture Interactive (now Accenture Song). Key contributions include:- Designed service and interface solutions for a cashierless grocery store, first-generation medical robotics, international events, banking products, corporate talent acquisition, telecommunications, and child welfare services.- Authored AI interaction scripts for dynamic movie posters, blending technology and creativity to deliver immersive experiences.- Spearheaded design strategy for the modernization of an international healthcare supply chain, improving efficiency and scalability across global markets.- Led the strategy, design, and documentation of multiple digital design systems, as well as vendor portals and complex ecosystems.- Documented thought leadership on design research practices, and elevated North American teams’ capabilities by facilitating training and workshops.

Lead UX Researcher for user interfaces inside and outside of autonomous vehicles. Spearheaded the development of groundbreaking user experience strategies, setting industry benchmarks for self-driving technology. Key achievements include:- Established first-ever passenger comfort metrics and success standards for a previously undefined autonomous ecosystem, shaping the future of self-driving taxis.- Identified the "Last 50-Feet Problem" and emphasized the importance of Pick-Up/Drop-Off (PUDO) locations, directly improving service design and user convenience.- Co-founded the Waymo Early Rider Program, which commercialized as Waymo One—the world's first fully autonomous taxi service. Pioneered UX research methodologies for self-driving vehicles, driving enhanced service design and customer experience metrics.- Collaborated closely with design teams to refine UI/UX for vehicle and app interfaces, playing a key role in the displays and communications.

Lead UX Researcher for user interfaces inside and outside of autonomous vehicles. Spearheaded the development of groundbreaking user experience strategies, setting industry benchmarks for self-driving technology. Key achievements include:- Established first-ever passenger comfort metrics and success standards for a previously undefined autonomous ecosystem, shaping the future of self-driving taxis.- Identified the "Last 50-Feet Problem" and emphasized the importance of Pick-Up/Drop-Off (PUDO) locations, directly improving service design and user convenience.- Co-founded the Waymo Early Rider Program, which commercialized as Waymo One—the world's first fully autonomous taxi service. Pioneered UX research methodologies for self-driving vehicles, driving enhanced service design and customer experience metrics.- Collaborated closely with design teams to refine UI/UX for vehicle and app interfaces, playing a key role in the displays and communications.

Lead Researcher & Interaction Designer at MU/DAI and its brand strategy identity, Drawn. Spearheaded digital, service, and accessibility projects across diverse industries, driving innovative solutions that combine user-centered design with strategic brand identity. Key projects include:- Led sustainability research for a utility app aimed at educating users and promoting behavior change to reduce environmental impact.- Conducted post-op surgeon data display research to improve data visualization and accessibility for critical medical decision-making.- Designed WCAG-AA compliant UX and UI for retail websites across the medical, paper, and fashion industries, ensuring accessibility and enhancing the user experience.- Drove accessibility initiatives, ensuring products adhered to the latest web content accessibility guidelines (WCAG) and provided inclusive experiences for all users.

Experience Researcher specializing in digital, service, and mobility innovation projects. Led user research and usability studies to deliver actionable insights and strategic design recommendations that improved product performance and user satisfaction. Key contributions include:- Conducted usability studies and provided comprehensive design recommendations for shipping logistics and specialized license training platforms, enhancing user efficiency and engagement.- Led user research and UX strategy development for city bus system digital products, optimizing passenger experience, improving service accessibility, and driving greater adoption of public transportation.- Collaborated with stakeholders to align UX strategy with business objectives, delivering data-driven solutions that addressed user pain points and supported operational improvements.- Applied service design principles to improve customer interaction points, ensuring seamless and intuitive experiences across digital and physical touch points.

Experience Researcher specializing in enterprise software improvement projects, delivering actionable insights and design solutions to optimize user experiences and operational efficiency. Key contributions include:- Conducted ethnographic research, UX design, and usability testing for payroll and benefits software, identifying key user pain points and improvements to enhance usability, streamlined processes, and increase user satisfaction.- Formatted a comprehensive book outlining implementation strategy recommendations for technical enterprise support services, driving system-wide improvements and supporting effective decision-making across the organization.- Collaborated with cross-functional teams to align UX insights with business objectives, ensuring enterprise software solutions were both user-friendly and operationally effective.- Applied human-centered design principles to ensure that enterprise software catered to the unique needs of diverse user groups, resulting in more intuitive and efficient systems.

Managed operations across multiple roles, driving both business efficiency and community advocacy. Key contributions include:- Hired, trained, and managed cross-functional teams, ensuring smooth operations across five departments. Oversaw daily scheduling, accounting, and performance metrics to optimize workflow and maintain operational excellence.- Mentored cashiers to achieve a record-high customer data capture rate, significantly improving the business's customer engagement and data-driven decision-making.- Led store opening and closing procedures, with responsibility for financial oversight and departmental performance tracking.- Sponsored by the shop to volunteer one day per week as a BikeTexas Intern, advocating for cycling infrastructure and promoting sustainable transportation initiatives.- Elected as a voting member of Austin’s Bicycle Advisory Council, where I contributed to shaping pedestrian and cycling infrastructure policies, ensuring sustainable development across the city.

Oversaw operations for one of the largest bicycle service departments in the U.S., ensuring efficiency, collaboration, and customer satisfaction. Key responsibilities and contributions included:- Managed service records for over 200 bicycles simultaneously, ensuring timely repairs, accurate tracking, and superior customer service.- Actively contributed as a service technician, assisting with basic repair and maintenance tasks to support the team during high-demand periods.- Designed and implemented a comprehensive restructuring of the Service Department’s inventory process, resulting in increased operational efficiency, improved team cooperation, and enhanced morale. - This process change also led to a measurable increase in revenue.Post-restructuring, due to the improved system, the department required significantly less hands-on management, allowing me to take on additional roles and responsibilities within the company.

Facilities and construction assistant for a 217-building, 700-acre campus with a focus on sustainability and organic farming. Activities include:- Supported various building, maintenance, and repair projects aligned with the camp’s sustainability mission and summer programming.- Contributed to the full project lifecycle, from clearing trees to milling lumber, and utilizing the materials for sustainable construction.- Collaborated with a team of 4 to build 3 eco-friendly cabins within 6 weeks, contributing to the camp’s long-term infrastructure development.- Worked on diverse tasks involving organic farming integration, grounds maintenance, and environmental sustainability practices across the campus.

Led engaging, hands-on carpentry projects for children ages 3-10 at Barn Day Camp, fostering creativity, confidence, and skill development in a safe, supportive environment. Highlights include:- Organized and guided first-time hiking and camping trips for groups of 5-6-year-old children, cultivating a love of nature and adventure.- Mentored and counseled teenage campers at Tamarack Farm, providing guidance, support, and leadership development.- Co-directed an impactful anti-racism program series, designing participatory education initiatives for teenage campers and adult staff, promoting diversity, equity, and inclusion.- Developed and facilitated workshops to foster critical conversations around race, creating a more inclusive and socially conscious camp environment.