Eli Rueda-Vega Email & Phone Number

Haysville, Ks, Us

Kennesaw, Ga - Georgia, Us

• Infrastructure Optimization Leadership: Orchestrated the development and execution of strategic plans to optimize database infrastructure, successfully boosting system performance and ensuring scalability to address evolving business needs.• Architectural Oversight and Alignment: Steered the overarching design, implementation, and maintenance of database architecture, meticulously aligning it with core business goals and strategies.• Proactive System Performance Enhancement: Championed proactive monitoring and tuning initiatives, significantly reducing database response times and minimizing downtime, thereby enhancing overall system reliability.• Efficiency Enhancement Initiatives: Led the charge in identifying and resolving performance bottlenecks, and implementing strategic changes that markedly improved system efficiency.• Security and Compliance Management: Directed comprehensive database security measures, achieving stringent compliance with industry standards and safeguarding sensitive data, recognized by both internal and external auditors.• Disaster Recovery and Risk Management: Developed and fine-tuned extensive disaster recovery plans, markedly reducing data loss and operational downtime during critical incidents through rigorous testing and refinement of backup and recovery procedures.• Cross-Functional Collaboration: Collaborated closely with development, operations, and business teams to ensure database solutions were perfectly in sync with organizational objectives and requirements.• Operational Excellence and Best Practices: Implemented best practices and streamlined workflows across the board, leading to a notable decrease in database-related incidents and expedited issue resolution.• Automation and Value Focus: Pioneered the introduction of automation for routine tasks, empowering the team to redirect their focus towards higher-value, strategic activities.

Kennesaw, Ga - Georgia, Us

• Expert-Level MSSQL Support: Delivered top-tier, expert-level 3rd-line Microsoft SQL database support, achieving a distinguished 90% customer satisfaction rate through ensuring seamless operations and peak performance for both external and internal customers.• SQL Server Management Excellence: Expertly installed, administered, and configured SQL Server, leveraging best practices to drive a significant 20% improvement in database management efficiency.• Advanced Performance Enhancement: Conducted comprehensive performance tuning, including partitioning and indexing, which led to a robust 35% boost in database performance and overall system efficiency.• Strategic Query Optimization: Employed Profiler traces and cutting-edge tools to optimize queries, successfully decreasing resource-intensive query processing times by 25%.• Leadership in Automation and Process Improvement: Pioneered automation initiatives, devising and implementing processes that slashed manual efforts by 40% and substantially streamlined operations.• Innovative Solutions and Collaborative Design: Took the initiative in exploring and integrating novel SQL features and technologies, resulting in a 15% uplift in product performance. Played a key role in collaborating with cross-functional teams to refine database application design, focusing on optimizing data models and indexing strategies.• Documentation and Efficient Knowledge Sharing: Created and meticulously maintained comprehensive database documentation, enhancing accuracy and accessibility, and boosting team reference efficiency by 30%.

Kennesaw, Ga - Georgia, Us

• Provided expert-level 3rd line Microsoft SQL database support to external and internal customers, ensuring smooth operations and optimal performance.• Installed, administered, and configured SQL Server, implementing best practices for efficient database management.• Conducted performance tuning activities to enhance database performance, including partitioning, indexing, and collecting performance metrics.• Utilized Profiler traces and other advanced tools to identify and optimize resource-intensive queries, improving overall system efficiency.• Proficient in utilizing the query store and analyzing execution plans to optimize query performance.• Played a key role in automation initiatives, developing and enhancing processes to streamline operations and minimize manual effort.• Proactively explored new features and technologies to improve product performance and efficiency.• Collaborated with cross-functional teams to design and optimize database applications, considering collation, data model, and indexing strategies.• Created and maintained comprehensive documentation to ensure accurate and up-to-date information for future reference.

Kennesaw, Ga - Georgia, Us

Manage MS SQL Databases across multiple testing and production environments. Monitored servers for performance issues to prevent outages and minimize customer impact. Worked with Development team to test and implement updates to customer facing applications.Daily Tasks include:• Maintain the disaster recovery plan which is consistent with the defined recovery time objective, and recovery point objective, for each application. • Create the database maintenance plan which ensures each database is properly backed up, monitored, and routine health checks performed. • Contribute in the infrastructure design to ensure each database cluster will meet performance, scale, and security expectations. • Contribute in the application design review to ensure new schema, stored procedures, and function changes follow best practice guidelines. • Analyze database load and performance and make recommendations to improve performance, scale, and security. • Support an active-active DR solution for SaaS applications using remote management tools.• Evaluate RPO/RTO targets for each application.• Ensure DB design and maintenance plan supports each application’s DR and RPO/RTO targets• Provide timely SQL performance, utilization metrics, and trend analysis to senior management.• Proactively work with Development DBA and application teams to continually assess business and bandwidth requirements.

Kennesaw, Ga - Georgia, Us

Promoted to FTE position after excelling on performance metrics. Subject Matter Expert for CCH ProSystem fx Engagement, Microsoft SQL Server, Terminal Servers, Citrix, and Virtualized Environments. Helped train and mentor new hires for multiple teams and cross functional proficiency. Participated in multiple projects for upper management• Help manage SQL databases and write scripts for customer implementation• Configure and troubleshoot MS Server environments to work properly with supported products.• Assist with disaster recovery and server migrations.• Provide support for Content and Technical issues by phone, e-mail, and chat. • Address moderate to complex system and content issues; identify, resolve, and escalate issues when necessary; record these interactions in our customer relationship database.• Identify and document resolution to reoccurring inquiries.• Mentor existing staff and monitor open tickets of assigned Product Support Representatives to assure timely and effective resolution.• Cross-train on other CCH products and systems.• Participate in projects and as well as process improvement initiatives.• Provide general reports to management as requested.• Participate in product testing and review as required. • Secure and keep confidential product and customer data.

Kennesaw, Ga - Georgia, Us

Worked on a contract for the release of Engagement 6.11 and was kept throughout the summer into next tax season. Consistently took the most calls out of the group. Kept a high PKE and WOW scores. • Installed Server and client software for large and small firms.• Provided Office 2003, 2007 and 2010 support for customers of different professions.• Maintained SQL Server for customers, aiding in data recovery and table optimizations.• Setup third party backup software for customers to coordinate with main software CCH provided.• Assisted and coordinated deployment of server-client software and migrations of hardware-software.• Assisted clients with general support in relation to accounting and auditing software.• Understand related practice management issues presented by clients and can correlate issues quickly to CCH Axcess and its ancillary products.• Provide accurate and timely customer service/support by phone, email, and online chat for basic to moderately complex customer issues.• Research technical publications and product guides for moderately complex external and internal customer inquiries.• Troubleshoot and resolve customer software inquiries using remote system access.• Manage difficult customer situations in a professional manner. • Provide software troubleshooting for customers.• Track support tickets in call tracking system.• Assist with escalated, moderately complex customer issues.• Adhere to the team’s policies and standard operating procedures. • Maintain or exceed quality performance metrics.• Maintain high level of confidentiality with product and customer data.• Mentor less experienced representatives in a positive working environment.• Test software products for quality control.• Write documents for product resolution database.• Assist in testing products prior to product release.• Identify reoccurring problems received through customer calls and escalate them for review.

Bellevue, Washington, Us

• Led and managed gaming groups through immersive tabletop role-playing game campaigns.• Crafted intricate narratives, designed challenging encounters, and created memorable characters to provide an engaging gaming experience.• Demonstrated adaptability by improvising and adjusting the storyline based on player choices and unexpected developments.• Maintained a positive gaming environment, resolving disputes, and ensuring all players had an enjoyable experience.• Effectively communicated complex rules and game mechanics to players, fostering a clear understanding of the game.• Organized and executed weekly game sessions, managing scheduling, logistics, and resources.• Collaborated with players to co-create unique and memorable storytelling experiences.• Conducted research to incorporate historical, cultural, and thematic elements into game settings.• Managed long-term campaigns, setting goals, tracking progress, and ensuring a consistent and rewarding gaming experience.

Plano, Tx, Us

Handled large format accounts around the Wichita area. Built relationship with store managers in the course of performing daily duty. Merchandised store, built display and provided product resets. Monitored product movement and inventory to calculate and determine required case orders. Built sale order and coordinate with store managers. Was accountable for Cash/credit proceeds and products removed from inventory.• Build relationships with store management in the course of performing daily responsibilities.• Provide merchandising, display and product reset assistance.• Check store for competitive activity and volume opportunity.• Monitor product movement and inventory to calculate and determine required case order.• Prepare recommended sales order for store manager.• Inform store manager of current or future product promotions to assist in forecasting product level requirements.• Work with handheld computer and District Managers to coordinate delivery and merchandising schedule.• Assure brands and packages are rotated properly, safeguarding against past-dated products available to consumers.• Accountable for cash/credit proceeds and products removed from inventories.• Compute and record transactions to convey all related cash, checks and documents to Route Auditor.• Provide shelf merchandise to stores upon request by manager or customer.• Maintain assigned vehicle in accordance to applicable safety regulations.

St. Louis, Mo, Us

Started in warehouse, was moved to route driver. Managed a few bar and club accounts. Inspected inventory daily and assisted with maintenance duties on vehicle as required.• Served as a liaison between warehouse and delivery employees to communication/feedback and improvements• Became certified to drive a commercial delivery truck with tractor-trailer combinations• Worked in adverse weather conditions• Worked with minimal supervision • Maintain product freshness and presentation through product rotation and equipment cleanliness and appearance. • Sold in new brands/packages and displays• Merchandised retail accounts with permanent and temporary Point of Sale items• Reset coolers and shelves, Build/merchandise displays. Pull-up product on shelves and rebuild displays• Accurately complete daily inventory• Reconciled inventory discrepancies with Warehouse Manager• Helped research and develop root cause analysis for Supply Chain Losses• Identify out-of-stocks and potential out-of-stocks and work with Inventory Manager and St. Louis to solve• Helped identify and report out on overstock conditions and close to code product• Coordinated end-of-month inventory reporting for SOX compliance• Assisted in auditing outbound/inbound trucks• Performed other duties as assigned by manager

Arlington, Virginia, Us

Joined in September 2001 and was assigned to FT Benning, GA. Completed my Basic Training and joined a Rapid Deployment Company in Ft Gordon, GA. Assisted and was involved in deployments to Guantanamo Bay, Columbia, and other Latin American countries. Moved to Ft Stewart and deployed with 6/8 Mechanized Cavalry Unit to the Middle East.• Trained in basic infantry skills, then took a 30 week course on IT security, Linux, windows server and COMSEC• Deployed to Iraq for OIF2• Installed, operated, and performed unit maintenance on multi-functional/multi-user information processing systems and peripheral equipment and auxiliary devices. Performs input/ output data control and bulk data storage operations. • Transfers data between information processing equipment and systems. Troubleshoots automation equipment and systems to the degree required for isolation of malfunctions to specific hardware or soft ware. • Restores equipment to operation by replacement of line replaceable unit (LRU). Installs, operates, performs strapping, restrapping, PMCS and unit level maintenance on COMSEC devices. • Assists in the design, preparation, editing, and testing of computer programs. Drafts associated technical documentation for program reference and maintenance purposes. Modifies existing application packages using application and operating system software and appropriate computer language commands and files.• Configures information processing equipment into required operating configurations. • Performs senior operator and systems administrator duties and unit level maintenance functions on assigned computer systems. Compiles production report data and quality control information. • Assists less experienced soldiers in the installation, operation, and maintenance of information processing equipment. • Writes, analyzes, edits, tests, and modifies computer programs. Drafts program operation manuals and technical program requirements documents.

Master Of Business Administration (M.B.A.), Information Technology

Associate Of Applied Science Degree, Business Technology

Systems Support Analyst, Information Technology

Education record