Project and Change Manager responsible for overseeing a diverse range of projects, such as software implementations, warehouse relocations, discovery and analysis initiatives, and strategic planning efforts.- Managed a $2M warehouse transition by collaborating with operations, sales, IT, and 3rd party teams to ensure seamless integration of IT requirements, efficient inventory relocation, and comprehensive operational training.- Supported the rollout of a new demand and supply planning software across three markets by managing training sessions, change impact assessments, go-live activities, hypercare support and effectively communicated risks and issues to senior management, ensuring timely resolution and project success.- Conducted a comprehensive SWOT analysis of fleet management practices encompassing procurement, HR, Health and Safety, and third-party provider identifying and executing improvements across policies, personnel, inventory, and processes.- Led a one-week cross-functional workshop to map out the end-to-end process for refurbishing products identifying process flows, system inputs and outputs, pain points, KPIs, and roles and responsibilities (RACI) from the point of return to resale as renewed electronics.- Analyzed over 2M return orders to identify key drivers, resulting in strategic initiatives aimed to reduce returns by 40-50% across distribution channels and product categories.

Responsible for leveraging SAP IBP expertise to provide strategic guidance and practical solutions to clients, helping them streamline operations and achieve their business objectives. - Led IT solutioning initiatives for supply chain planning, specifically distribution requirements planning and master production scheduling, across a North America network spanning 600+ locations.- Partnered closely with product owners and IT leads to develop integrated solutions that aligned with end-to-end processes across various disciplines.- Assisted project management by creating comprehensive high-level and detailed plans for technical cutover and business go-live, ensuring all necessary activities and dependencies were identified and included.- Worked collaboratively with project management to proactively identify, escalate, and mitigate risks and issues throughout the project lifecycle.- Played a key role in detailing requirements, testing new developments, and troubleshooting integrations between systems.- Collaborated with team members to assess change impacts and developed training materials that effectively communicated key differences between current (as-is) and future (to-be) processes.

- Engaged directly with end-users to analyze current business processes, identify integration points, and pinpoint gaps. Led efforts to map out improved, technology-enabled to-be processes, fostering shared data and cross-functional alignment.- Delivered comprehensive business user stories, from initial user story sessions through to demos, configuration, testing, and documentation. Developed and delivered end-user training materials to ensure effective adoption of new processes and technologies.- Served as Scrum Master for multiple teams, facilitating ceremonies including sprint planning, sprint retrospectives, release planning, and daily stand-ups.- Tracked team progress on critical deliverables and communicated key metrics to project leadership to ensure transparency and alignment.

Trained to effectively determine and implement corrective and preventive action in a fast paced manufacturing facility.

Serving customers in a timely and respectful manner.