5* sustainable luxury hotel part of Preferred Hotels & Resorts (L.V.X. Collection), Virtuoso and AMEX Fine Hotels + Resorts. 39 rooms, SPA, restaurant and bars, pool, 42 hectares of land, meeting & banqueting room.

Overseeing and coordinating the day and night reception and the reservations team planning their activities, defining work shifts as well as the administrative activities relating to the department. Preparing room revenue and occupancy forecast, taking action on sales with dynamic pricing strategies and special offers to maximize the hotel occupation. Ensuring that the pricing policy and internal procedures are duly applied. Handling online reputation and any guest complaints or contentious… Show more Overseeing and coordinating the day and night reception and the reservations team planning their activities, defining work shifts as well as the administrative activities relating to the department. Preparing room revenue and occupancy forecast, taking action on sales with dynamic pricing strategies and special offers to maximize the hotel occupation. Ensuring that the pricing policy and internal procedures are duly applied. Handling online reputation and any guest complaints or contentious issues. Recruiting and training new team members. Show less

Groups and events planner (weddings, corporate, groups leisure, banqueting) from first contact to final feedback. Holding site inspections with guests, sending offers, negotiation, drawing up contracts. Sourcing and negotiating with vendors and suppliers. Collaborating and assisting the F&B department during the event. Coordinating all departments involved, ensuring that all runs smoothly and resolving any problems that might occur. Ensuring high quality of service provided and guest… Show more Groups and events planner (weddings, corporate, groups leisure, banqueting) from first contact to final feedback. Holding site inspections with guests, sending offers, negotiation, drawing up contracts. Sourcing and negotiating with vendors and suppliers. Collaborating and assisting the F&B department during the event. Coordinating all departments involved, ensuring that all runs smoothly and resolving any problems that might occur. Ensuring high quality of service provided and guest satisfaction. Show less

Front desk agent and concierge. Reservation agent (individual bookings and small groups, SPA and Michelin Star restaurant reservations). Handling guest complaints and solving problems to the degree possible. Training new colleagues.

Front office assistant, switchboard operator and VIP coordinator. LQA standards.

Front desk agent with cashier responsibility, concierge shift twice a week (handling guest requests for both hotel and non-hotel services). LQA standards.

Front desk and reservations agent, concierge. Trainer of new employees.