Elisa De Jongh Email & Phone Number

Orlando, Fl, Us

Orlando, Fl, Us

Sanford, Florida, United States

Provide patient-centered care by adapting to individual patient needs and preferences in a timely efficient manner. Acting liaison between physician, patients, and outside providers ensuring clear communication for all requests received such as medication refills, patient crisis situations, and patient updates on new treatment plans. Receive intake calls, schedule new patient appointments, and provide referrals to therapists and/or psychologists as needed. Create and manage information systems for practice management (medical records requests, new patient action items, etc.)

Greater Los Angeles Area

Guest Relations Manager at Beverly Wilshire, A Four Seasons Hotel

Promoted from Overnight Resort Assistant Manager to Operational Assistant Manager. Run morning meeting, oversee the day to day operation for front office and guest services. Frequently attend scheduled pre-con meetings working closely with the sales and catering team to ensure accurate execution for group arrivals, departures, amenity deliveries, billing inquiries, VIP blocking requests etc. Appointed guardian of return VIP 111 guests, walking rooms prior to arrival, working closely with the reservations manager to ensure all preferences are met for VIP guests. Monitor labor effectiveness and attend weekly labor meetings. Nominated by the Catering Department and won Manager of the Quarter for first quarter 2016.

Palm Beach, Florida

Delegate tasks and assist resort assistant managers with managing front office tasks and employees. Communicate with all staff members to provide seamless interactions with guests at the Resort. Update and maintain front office checklists. Complete the night audit. Proficient in micros to enter overnight room service orders. Order supplies for front office and create requisitions. Ensure all employees time clocks are accurate and update the E-Time database as needed. Complete bi-weekly coffee commission and porterage reports. Complete payroll for all of front office. Calculate and enter upsell commission reports. Organize and host training sessions, front office meetings. Provide consistent feedback to employees. Run the night audit report and create the daily sheet report. Assist guests with any service they may need.

Palm Beach, Fl

Assist Front Desk Managers with greeting guests upon departure and ensuring guests are departing with a great experience. Complete standards testing and provide feedback. Monitor daily operations at the front desk. Delegate tasks to ensure efficiency. Organize and host training sessions and front office meetings. Created and implemented the Front Desk Agent Training Manual.

Palm Beach, Florida

Assist guests arriving and departing the resort providing a warm memorable experience. Provide anticipatory services while adapting to the guests mood. Review guests folios daily to ensure all charges and billing is accurate and easy for the guest to understand. Responsible for closing guest folios and cash handling. Assist in reserving room reservations. Collect guest preferences and add information the guest profile. Receive guest feedback and determine solutions for any issue that may arise. Utilize and record information into the Guest Experience Database. Ensure that VIP guests are arriving into a room that will be prepared when they arrive to the resort and determine solution for possible room not ready situation prior to the guest arrival. Complete credit limit authorizations to ensure enough credit is on file during the guests stay with us. Arrange dining and transportation requests for all guests. Ensure that room assignment and blocking is completed one week to one month prior to arrival date. As the Learning Ambassador I train all new front office co-workers while providing consistent feedback. Complete Forbes Standards testing with co-workers while communicating the progress and feedback from the results of the standards test. Create weekly energizers for the Front Office Team. Attend monthly meetings for Front Office and provide one coaching session per meeting.