Elisa Langner Email & Phone Number

Bristol, United Kingdom

Currently working as an Account Executive at Precision Broking; a specialist brokerage providing insurance for the fireworks, pyrotechnics and production industries. • Inputting data onto a new bespoke online insurance facility • Reviewing proposals and making recommendations for insurance based on information gathered from the customer.• Negotiating insurance terms with underwriters• Sending out invoices • Processing and chasing premium• Inputting claims information onto our system• Ad-hoc tasks as required by the teamCert CII Qualified

Bristol, United Kingdom

Working within a reception environment providing a telephone answering, admin and reception service as well as organising the post, welcoming customers and helping them sign up to Consol; giving them all the necessary information they need regarding memberships or sunbeds in general. Thus, I was in charge of the Consol helpline, as well as working on the shop floor. Duties:• Answering phones and dealing with initial enquiries. Meeting and greeting customers ensuring they are signed in and inducted. • Signing customers up (from over 40 Consol branches across the UK) using the online sign up station• General administration duties, photocopying, filing etc.• Dealing with all enquiries and resolving any problems, such as complaints, over the phone or in person• Data entry onto internal systems, using excel• Reporting any problems to the manager.• Ensuring that the reception area is tidy and clutter free.• Monitoring stationary stock and reordering when required.• Operating a computer system and switchboard.• Banking cash• Maintain health and safety procedures including fire drills and evacuations

Brighton, East Sussex

Worked as an administrative assistant, carrying out daily admin duties for a niche group tour operator. I was responsible for collecting and analysing customer information, as well as updating the internal computer systems and databases. I often worked with confidential client information, ensuring that I maintained the highest levels of professionally integrity. I was also tasked with making and taking calls, which involved dealing with customer queries and requests and liaising with partners and third parties to negotiate sales and contracts. Analysed and managed customer information, as well as updating and maintaining internal systems and databases. Provided excellent customers service and dealt with any queries and requests. Negotiated sales and contracts with third parties, to ensure tour packages met customer requirements.

Brighton, United Kingdom

Worked as an events management intern for a Brighton based company specialising in professional and corporate events and conferences. The role involved primary and secondary market research to identify business opportunities, liaising with clients and third parties to meet requirements, as well as negotiating and securing customer and partner contracts. The role also involved attending the organised events, ensuring that the event ran smoothly and that customers received excellent levels of customer service.I was responsible for contacting prospective clients to find out their requirements, and liaising with partners to ensure that those requirements were met. I also carried out thorough primary and secondary market research to identify opportunities. I organised and coordinated business operations prior to and during events. I also produced detailed proposals for event and provided excellent customer service.

Bachelor’S Degree, Psychology, 2.1

Achieved consistently high marks during my first and second year, achieving an overall First average for both years. Predicted to achieve.

High School, Psychology, Business Studies, German, Psychology (A*), Business Studies (A) And German (A)