Elisa Leung Email and Phone Number

Salesforce CRM implementation into Savills IM, involving multiple parties across Europe and Asia Pacific :• Single point of contact expert responsible for training• Leading change and adoption for fund managers on Salesforce CRM platform to leverage customer insights and drive strategic growth• Product Manager and Delivery Lead for driving all changes on Salesforce CRM platform as it relates to Savills IM• Engaging with senior leadership to translate strategic objectives into implementable product backlog features and manage a regular product working group• International experience having worked in Europe and Asia, fluent in French, English and conversant in Mandarin

• Development and implementation of the new CRM - Salesforce.com across APAC :- Opportunities identification to increase operational efficiency and create value - SFDC adoption in APAC aligned with the Global target — achievement: 63% adoption in October 2015 vs 90% in October 2016- Coordination of forecast rollout for all APAC countries - Change Management : training and coaching the stakeholders• Strategic sales data analysis• Responsible of APAC Sales pipeline reporting • Transversal projects with the Global and Regional business operation teams• Creation of targeted emails with optimized content for lead generation purpose

• Management and Optimization of commercial launch for international offers 2013 results : 14 offers launched – Commitment 2014 : 22 offers• Sales process’ standardization for the international scope • Transversal coordination between all Orange Business Services’ Business Units• « Time to Market» process improvement aiming to simplify and enhance the commercial launch – Commitment: reduce the length from 20 months to 12 months

• Customer Satisfaction and Loyalty Program management: Orange Business Services’ customer satisfaction aligned with the company’s strategic objectives- Survey implementation : definition of schedule / sample management / assistance during fieldwork / preparation of final results 4 surveys per year – 1000 customers’ surveyed- Gap analysis and identification of next steps to get to the new survey scheme- Survey results analysis and presentation to Management and Business Units- Providing all required reports and tools to the Customer Satisfaction

• Tenancy management – Global accounts General Electric/ Givaudan / Boeing / Disney- End to End administration of customer interactions (administration, invoicing, to reporting)- Customer service management and assistance