Client management for a designated portfolio of clients. First point of contact for all corporate’s client cash transactional and technical queries on their accounts held with Citi in Western Europe and in exceptional cases accounts held outside Western Europe. Analyse and review issues faces by client and provide solutions by driving escalations to resolution and liaising with different stakeholders and departments.Peer coaching for your hires.Build and maintain good… Show more Client management for a designated portfolio of clients. First point of contact for all corporate’s client cash transactional and technical queries on their accounts held with Citi in Western Europe and in exceptional cases accounts held outside Western Europe. Analyse and review issues faces by client and provide solutions by driving escalations to resolution and liaising with different stakeholders and departments.Peer coaching for your hires.Build and maintain good relationship and trust with corporate clients.Engage with relevant internal parties involved to ensure smooth cash flows monitored on behalf of client.Proficient in the online client’s tool CitiDirect. Show less

First point of contact for all corporate’s client cash transactional and technical queries on their accounts held with Citi in Western Europe and in exceptional cases accounts held outside Western Europe. Analyse and review issues faces by client and provide solutions by driving escalations to resolution and liaising with different stakeholders and departments.Engage with relevant internal parties involved to ensure smooth cash flows monitored on behalf of client.

 Own the relationship and drive resolution of all Customer queries and issues and collaborate with other functions to drive resolution in support of the customer/partner requirements.  Customer escalation point of contact  Monitor the activities of the operational team working on my accounts, make sure the team would meet deadlines and agreed procedures and own the implementation and management of the end to end customer specific global solution design (e.g. documentation… Show more  Own the relationship and drive resolution of all Customer queries and issues and collaborate with other functions to drive resolution in support of the customer/partner requirements.  Customer escalation point of contact  Monitor the activities of the operational team working on my accounts, make sure the team would meet deadlines and agreed procedures and own the implementation and management of the end to end customer specific global solution design (e.g. documentation, collections, portfolio activity)  Build a strong ongoing relationship with Customer, Sales and supporting functions through all levels of the Customer's organization.  Manage the operational business relationship of Global Accounts with a diverse complexity and scope.  Prepare and run quarterly operational performance reviews with the customer/partner and support improvement plans. Conduct and review highly complex operational analysis where required.  Consult and advise on operational matters to internal functions at peer levels and above. Show less

 Support large local complex and multi-region accounts and own customer relationship management end to end. Manage fulfillment of the customer solution through the lease cycle and across regions and GEO’s as needed. Respond to escalated customer service issues initiated by customer or customer delivery team, if required, after contract set-up. Partner with Portfolio department and Sales to provide mid-term equipment refresh solutions or early buyout details. Act as a Coach… Show more  Support large local complex and multi-region accounts and own customer relationship management end to end. Manage fulfillment of the customer solution through the lease cycle and across regions and GEO’s as needed. Respond to escalated customer service issues initiated by customer or customer delivery team, if required, after contract set-up. Partner with Portfolio department and Sales to provide mid-term equipment refresh solutions or early buyout details. Act as a Coach and Mentor for colleagues on team. Show less

 Manage the ongoing business including the preparation of lease quotes and negotiation with Customers for the entire direct local Italian market alongside with global and multi-region accounts.  Monitor and keep KPI metrics within targets, lead and manage the monthly forecasting process.  Make sure quotes and contract types are in compliance with Irish and Italian regulation and deal with external auditors in order to provide Bank of Italy with the info necessary for its specific… Show more  Manage the ongoing business including the preparation of lease quotes and negotiation with Customers for the entire direct local Italian market alongside with global and multi-region accounts.  Monitor and keep KPI metrics within targets, lead and manage the monthly forecasting process.  Make sure quotes and contract types are in compliance with Irish and Italian regulation and deal with external auditors in order to provide Bank of Italy with the info necessary for its specific requirements.  Check Anti Money Laundering.  Work closely with credit, pricing and legal areas to manage risks.  Proactively anticipate issues and work with customers to find a solution to their needs.  Monitoring the delivery status closely with suppliers and resolving customers’ requirements relevant to the country and the local regulatory system. Show less

I worked in the Marketing department measuring the success of seasonal promotions. My main activities were gathering the information on the impact of each promotion and analysing brand awareness, market penetration, and customers’ characteristics such as demographics, socio‐economic groupings, purchasing behaviour and preferences on a weekly basis.