Effectively provides direct support and leadership to the Revenue Cycle/Financial Support. Identify trends and mitigate potential problems with patient accounts. Provides a high level of customer service to Terry Reilly patients as a primary contact for financial assistance. Effectively promotes, trains, and encourages a high level of customer service to internal and external customers.- Communicates areas for improvement with front office clinical leadership teams and training teams.- Assists Revenue Cycle manager in writing, training, and implementing department policies as requested by or needed by Corporate/Medical leadership. - Review monthly aging and adjustment reports for all Terry Reilly self-pay and accounts and balances.- Develop and manage effective month end processes for quality assurance and data integrity.

Supported program infrastructure led by service line director, program managers, and leaders, assisting with the planning, implementing, and evaluating of orthopedic service line programs. - Led communication efforts for Service Line programs for internal and external stakeholders.- Managed communication for service line programs. - Assisted and management of team projects; ensured successful completion and implementation throughout Service Line. Ensured compliance with program requirements.- Chart auditing, data analysis, collection and review for patient reported outcomes.

Managed daily operations for four pediatric clinics. Trained and supervised new hires, evaluating performance, and delivering critical feedback to improve productivity and employee confidence. Implemented and ensured compliance with clinical best practices and organizational policies and procedures.o Co-developed policies and procedures to improve the clinic’s workflow. Streamlined patient registration, scheduling, and patient referrals, delivering high-quality care and customer service to patients in a high-volume environment. o Resolved patient conflicts, addressed scheduling issues, and ensured accurate billing and coding, resulting in enhanced customer service and efficient clinic operations.  Processed pre-authorization, verified benefits, and provided patient estimates; explained organizational policies, financial options, and insurance coverage/non-coverage in a professional and clear manner.