Direct Report: Global IT Director.Team under management: 4 employees (direct and dotted-line reporting).Regional Coverage: Latin America, overseeing operations in more than 40 countries.Managed Budget: $300K USD annually for infrastructure and $300K USD for expenses.Areas of Responsibility: IT support and services, software licenses, asset management, incident management, data center, and infrastructure.Key Achievements:•Support Services Optimization: Implemented operational standards that increased the resolution rate of support tickets to 90% across the region, ensuring 100% satisfaction for new hires regarding equipment provision and technological tools.•Infrastructure Management: Directed projects to improve and expand network and data center infrastructure, overseeing the installation and configuration of access points, and managing strategic procurement with local suppliers.•IT Asset Control: Deployed a robust asset management system, significantly improving traceability and efficiency in managing devices and tools across the region.•Regional IT Policy Customization: Tailored and localized corporate IT policies and procedures to align with the cultural and operational needs of Latin America, enhancing system adoption and generating substantial cost savings for the company.•User Training and System Adaptation: Led training initiatives for internal users across the region to ensure effective use of the ticketing system, increasing compliance with local technological policies.•Standardization of Technological Tools: Developed strategies to provide employees in Latin America with the same tools and standards as other regions, fostering operational cohesion and boosting productivity.

Direct Report: General Director (Mexico) and Owner (U.S.).Team under management: 2 people (development and technical support).Coverage: Plant, corporate office, and branches in the U.S. and Mexico (50 stores)Key Achievements:Branch Opening in the U.S.: Successfully led the launch of the first U.S. branch in Los Angeles, overseeing the installation of systems, networks, and software. Collaborated with strategic suppliers to ensure a seamless transition and uninterrupted operations.Inventory Management Optimization: Designed and implemented an inventory control system that significantly improved efficiency in managing products at both the stores and the plant, enhancing the quality of corporate decision-making.Database Migration and Consolidation: Led the migration of data from the old system to a new database, integrating a multi-company scheme into a single system, enabling more centralized and efficient management of operations across seven companies.

Direct Report: Regional IT Director.Team under management: Infrastructure, technical support, and software developmentKey Achievements:•Key Telecommunications Projects: Led the implementation of a fiber-optic project that increased telecommunications system availability to 99.64%.Led the implementation of a fiber-optic project, improving telecommunications systems availability to 99.64%.•Significant Cost Savings in Telecommunications: Implemented strategies that reduced local and mobile telephony costs by 50%, optimizing communication efficiency and reducing operational expenses.•Development of Specialized Systems: Designed and implemented an agricultural management system, enhancing decision-making and operational efficiency in the group's production activities.•Improved User Support Response: Increased user issue resolution rates from 40% to 75% by implementing more efficient support processes and systems.•Telecommunications Modernization: Installed an IP telephony system, improving the quality of internal communications and reducing costs associated with traditional telephony maintenance and operations.

Key Achievements:•Production Cost Optimization: Developed a control system that optimized production margins by precisely determining production costs, enhancing the company’s profitability analysis.•ERP Platform Development: Developed an internal ERP system that automated billing and input calculations, resulting in greater accuracy in managing raw material and chemical costs, and improving production efficiency and control.•Sales Margin Optimization: Created production cost control systems that provided better visibility of operating margins, enabling more effective pricing strategies and increasing profitability.•Import and Export Control Systems: Deployed a system for managing imports and exports, facilitating regulatory compliance and enhancing the monitoring and control of these operations.•Digital Presence: Developed the corporate website, strengthening the company’s online presence and boosting its visibility to customers and business partners.

I successfully managed and supported hardware and software operations, ensuring seamless functionality for 60 local users and +100 mobile users. I developed an interface between the pre-sales system and the Compaq System, optimizing efficiency and productivity across the organization.

I was responsible for overseeing server management, network/telephony, and computer purchases. I successfully led the installation of structured cabling Aula 2, Solaris laboratory, and robotics lab, ensuring seamless operations of the telecommunications infrastructure.