Elisa Sealy Email & Phone Number

Fort Myers, Florida, United States

-Monitor production performance and analyze data to identify process improvements.-Ensure production targets are met and recommend strategies for process optimization.-Review and analyze documents for legal, compliance, and regulatory purposes.-Collaborate with operations, legal, and compliance teams to ensure alignment between production goals and regulatory requirements.-Implement and maintain systems for tracking production data and document management.-Conduct regulatory research to support document review processes.-Ensure all production and document processes meet industry standards and are in compliance with applicable regulations.

Remote

Fort Myers, Florida, United States

Calculated quotes and educated potential clients on insurance options. ● Attended continuing education courses and workshops to gain additional insurance industry knowledge. ● Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies. ● Utilized targeted email campaigns and cold calling to increase revenue. ● Leveraged knowledge of company insurance products and services to advise customers on appropriate choices. ● Promoted products and services using upselling and other sales strategies. ● Upsold additional products and services after identifying customer needs and requirements. ● Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals. ● Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques. ● Exceeded corporate quotas for monthly policy sales

United States

Provided online demonstrations to educate customers on product features and online help resources. ● Documented all customer information accurately in computer system, providing dated notes for future reference. ● Developed exemplary writing skills through continued correspondence with upwards of 40 customers per day. ● Assisted team leader with coaching and mentoring of new employees. ● Worked closely with each customer to carefully resolve issues within timely fashion. ● Exceptional computer skills● Addressed multiple industry issues and provided client support. ● Capitalized on customer up-sell opportunities resulting in 23% increased revenues. ● Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base. ● Set and achieved company defined sales goals.● Informed customers of promotions to increase sales productivity and volume. ● Developed, maintained and utilized diverse client base.● Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Lutz, Florida, United States

Offered training on personal hygiene and grooming skills.● Modeled positive behavior skills as well as good problemsolving and relationship-building abilities to improve clients' social integration. ● Maintained impeccable records for each client and daily instructional activities. ● Taught individuals with learning or physical difficulties to use technology such as computers, tablets and mobile phones. ● Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals. Intervened in crisis situations to provide counseling and support. ● Administered medications and helped clients set reminders to learn how to take important medications according to schedule. ● Supported people with developmental disabilities and autism in building multi-faceted skillset to promote independence and self-confidence.

Fort Myers, Florida, United States

Adhered to appropriate legal scripting when required.● Developed new strategies for customer retention activities.● Promptly responded to inquiries and requests from prospective customers. ● Trained staff on operating procedures and company services. ● Increased efficiency and performance by monitoring team member productivity and providing feedback. ● Provided ongoing guest service.● Promoted available products and services to customers during service, account management and order calls. ● Processed 100+ invoices each weeks and mailed documentation to clients. ● Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. ● Investigated and resolved accounting, service and delivery concerns.

United States

Handled over 150 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services. ● Explained benefits to plan participants in easy to understand terms in order to educate each on available options. ● Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties. ● Implemented improvements in manual and electronic billing procedures. ● Followed up with customers on unresolved issues.● Reported policy changes and company conditions affecting customer satisfaction. ● Collected premiums and issued accurate receipts.● Generated, posted and attached information to claim files.● Posted payments to accounts and maintained records.● Checked documentation for accuracy and validity on updated systems.

United States

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. ● Developed community reputation through commitment to customer satisfaction and strong client relationships. ● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. ● Collected customer feedback and made process changes to exceed customer satisfaction goals. ● Answered constant flow of customer calls with minimal wait times. ● Maintained up-to-date knowledge of product and service changes. ● Trained staff on operating procedures and company services. ● Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Business, Management, Marketing, And Related Support Services

High School Diploma, Army Jrotc/Rotc, 3.2

Activities and Societies: Marching Band Track & Field Drill Team JROTC

Business Administration And Management, General