Elisa Sweets Email & Phone Number

Dallas, TX

• Collaborating with management identifying payer issues and trends related to specialty services for various government & commercial payors
• Monitoring progress & development for internal processes for effective billing practices
• Working closely with Anthem on the HART project, increasing the collection rate for the Anthem book of business by 15%
• Reduced A/R over 90 days from 22% to 11% over the course of 90 days decreasing our bad debt percentage
• Assisting management with completing audits; identifying & providing training opportunities
• Providing weekly reporting of high dollar specialty patients and escalations; working closely with the front end in order to identify A/R at risk based on payer specific processes and guidelines

United States

• Supervised a team of 12-15 collection specialists who were responsible for meeting metric goals and maintaining high quality standards; managed productivity and daily performance
• Created, developed & implemented structured training for new and existing staff
• Created training documents for billing and collections department
• Responsible for monthly quality audits for the staff
• Completed employee performance reviews and corrective action plans
• Prepared development action plans in order to maintain productivity expectations

Centennial, CO