Elisa Witenden Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

• Spearheaded the development of a self-service gift card kiosk to replace a legacy system. Leveraged research, analysis, and customer feedback to introduce a streamlined self-service UI, a compact design, and a system with no moving parts. Successfully launched the product to market, achieving a 75% increase in operational efficiency and a 15% boost in sales revenue within the first 3 months.• Led the integration of multicurrency and multilingual enhancements to… Show more • Spearheaded the development of a self-service gift card kiosk to replace a legacy system. Leveraged research, analysis, and customer feedback to introduce a streamlined self-service UI, a compact design, and a system with no moving parts. Successfully launched the product to market, achieving a 75% increase in operational efficiency and a 15% boost in sales revenue within the first 3 months.• Led the integration of multicurrency and multilingual enhancements to entire product suite, expanding its global usability and reach; presented the upgraded solutions in London, UK and was selected as finalist by major stakeholder for product suite to be implemented across 23 of their centres in 5 countries, which is projected to increase business revenue by over $1.5 million annually.• Conducted end-to-end testing of products to identify and resolve issues before release, ensuring product quality, functionality and compliance with AML/KYC requirements.• Led the project roadmap for a mobile reload app for major telecommunications company. Worked closely with client and engineering teams, overseeing the process from design through to API development and functionality testing. Show less

Sydney, New South Wales, Australia

• Expanded support team from 1 to 4 members to meet increasing demand.• Scaled client support from 50 to over 175 clients across multiple time zones.• Implemented training programs to ensure high-quality service and improved response times.• Effectively utilised HubSpot CRM to enhance customer experience by analysing data, personalising interactions, and monitoring feedback through NPS and CSAT, which streamlined communication and improved the overall customer… Show more • Expanded support team from 1 to 4 members to meet increasing demand.• Scaled client support from 50 to over 175 clients across multiple time zones.• Implemented training programs to ensure high-quality service and improved response times.• Effectively utilised HubSpot CRM to enhance customer experience by analysing data, personalising interactions, and monitoring feedback through NPS and CSAT, which streamlined communication and improved the overall customer journey.• Developed a comprehensive knowledge base, enhancing client experience and self-service options. Show less

Sydney, New South Wales, Australia

• Managed the CEO’s schedule, appointments, and correspondence with shareholders.• Registered shareholder information with ASIC, ensuring compliance with regulatory requirements.• Coordinated high-level meetings and managed confidential information.

Newcastle, Australia

• Greeted and assisted customers, resolved complaints with empathy, and collaborated with the security team on first aid, lost children, and crowd control during events, enhancing customer satisfaction and loyalty.• Implemented a digital lost and found solution, improving the return rate of lost items.• Facilitated the purchase of gift cards and event tickets, ensuring accurate transactions andproviding relevant information to customers.

Newcastle, Australia

• Managed 50+ staff for launch of GPT’s Charlestown Square Shopping Centre redevelopment.• Promoted and represented brands, engaging customers to create positive experiences.• Gathered and reported customer feedback to marketing teams.

Newcastle, Australia

• Assisted with the Home Insulation Program (HIP), supporting sustainable living initiatives.• Managed job logging, customer orders, and vendor receipts.

Newcastle, Australia

• Implemented stock inventory solution, resulting in streamlined operations and reduced discrepancies.• Managed international stock movement, including performing 3PL duties related to stock storage and logistics to ensure compliance with regulations and procedures.• Led company-wide stocktakes and trained staff on inventory management.• Managed appointments and travel arrangements for the General Manager.• Prepared company documents such as annual reports and… Show more • Implemented stock inventory solution, resulting in streamlined operations and reduced discrepancies.• Managed international stock movement, including performing 3PL duties related to stock storage and logistics to ensure compliance with regulations and procedures.• Led company-wide stocktakes and trained staff on inventory management.• Managed appointments and travel arrangements for the General Manager.• Prepared company documents such as annual reports and contracts.• Ensured compliance with foreign currency exchange regulations and AML/KYC requirements.• Managed accounts payable/receivable and reconciliation using Micronet Accounting Software.• Designed and produced documentation for POS systems and company software. Show less