Curso: "La Relación con las personas mayores".Habilidades comunicativas, escucha activa, estereotipos en relación a las personas mayores, gestión emocional.Curso "La Gestión Emocional". Para estar a su lado y sentirte genial.

Creadora y dinamizadora del curso: "Jubilate a tu aire: JubilACCIÓN". Además de distintos talleres monográficos sobre aspectos de gestión emocional.

" La jubilación: un mundo extraordinario por descubrir"

Talleres: "AHORA ES TU MOMENTO" Emociones y manualidad para jubilados, "QUE PASARIA SI LO HICIERAS" Creatividad y mi visión de futuro, "REALIDAD SENSORIAL" Conectando con nuestros sentidos.

Event planning. Proposal presentation along with budget planning.. Management and negotiation with international suppliers and coordination of the contracted services during the event.

Event planning and development of sales and marketing skills for European Market. Focus on Incentive, congress and convention.

Increase arrival experience and overall satisfaction by focusing on Elite members. Offer assistance to create a personalized experience by attending to their needs, special request and welcoming them to the property the day of the arrival and offer further assistance through their stay.Cross training with the F&B Events Executive DepartmentEmployee of the Month award in June 2012.Competences* Customer orientation. Empathy. Creating unforgettable stay.* Multitasking… Show more Increase arrival experience and overall satisfaction by focusing on Elite members. Offer assistance to create a personalized experience by attending to their needs, special request and welcoming them to the property the day of the arrival and offer further assistance through their stay.Cross training with the F&B Events Executive DepartmentEmployee of the Month award in June 2012.Competences* Customer orientation. Empathy. Creating unforgettable stay.* Multitasking, teamwork. Problem solving. Show less

Event planning and development of sales and marketing skills with a focus in the Italian market (MICE area).Proposal presentation along with budget planning. Management and negotiation with suppliers andcoordination of the contracted services during the event.Competences* Project planning. Ability to coordinate multiple projects at the same time, controlling the fulfilmentof the deadline and the quality of the final result.* Customer orientation. Analysing their needs… Show more Event planning and development of sales and marketing skills with a focus in the Italian market (MICE area).Proposal presentation along with budget planning. Management and negotiation with suppliers andcoordination of the contracted services during the event.Competences* Project planning. Ability to coordinate multiple projects at the same time, controlling the fulfilmentof the deadline and the quality of the final result.* Customer orientation. Analysing their needs, negotiating changes, recommending the best options,assuring that the result meets customer expectations.* Flexibility. Anticipation and adaptation to contingencies that may arise, applying effective solutions.* Self-confidence, empathy, initiative, teamwork. Show less

On Balearic Islands, for various Italian's Tour Operators during the summer seasons.Functions* Coordination and monitoring of services on site, customer support, briefings with generalinformation of the Island, promotion and sale of excursions, problem-solving.

All over the world, for various Italian's Events Agency, during the winter season.Functions* Accompaniment of the group/Company on travel, supervision of the correct development of theevent object of the trip (Congress, Convention, Incentive Travel, Presentation and product's launch)

Collaboration during the screening, management and coordination of the personnel for the different eventsorganized by the agency.Functions* Interviews to the personnel (Hostess, Steward, Bartender, Models). Update of the internal file ofpersonnel's management . Screening of the suitable personnel for every event, briefing to thedefinitive staff and supervision during the event.

A challenging position as a hostess in Alfredo´s Restaurant, located in Epcot Center. Responsible forreservations and seating of guest and for the training of new Disney cast members.Competences* Customer Orientation. Extensive guest contact and dealt with many guest satisfaction issues.* Discipline, effective communication, leadership, teamwork and cultural sensibility.

Waitress and Cashier