Elisa Barbaroux Email & Phone Number

Torino, Piemonte, Italia

Torino

- Creazione, gestione e monitoraggio di campagne PPC su Facebook (ricezione brief creativo/promozionale, proposta piano, reportistica, ottimizzazione campagne)- Stesura di copy per post e articoli (organici e non)- Creazione di visual e/o banner a supporto delle campagne PPC con Canva- Creazione e gestione di pagine social (Business Manager)- Utilizzo di Google Analytics per analisi dati- Utilizzo di Wordpress per stesura articoli e creazione di flussi

Torino, Italia

Mobi44 is a digital mobile content provider specialized on mobile Web + Apps. Mobi44 develops customized solutions for its content suppliers allowing them to monetize video, editorial, gaming and applications, then optimizing targeting, results and ROIs through its proprietary mobile marketing platform.

Torino, Italia

Tekka Digital operates in a world-wide scale on different fields such as VAS services, mobile apps development, e-Commerce and customer acquisition via web.I supported Tekka during his early stages achieving the company management requests. I also managed the first development of Customer Service Department for online communities. Now i'm working like Customer Service Manager and Supervisor for all sections of the company: Online communities, Value-Added-Services and Mobile products.January 2015: start-up for the new international team in Bucarest where the company opened a new office for Customer Service Department.ACTIVITIES AND RESPONSIBILITIES:- Look after team , ensuring they give good customer service, turn up on time and are generally doing their job properly.- Monitoring the team’s performance- Assisting the team by performing the tasks with them- Helping with training and development- Completing paperwork- Handling complaints (from both staff and customers)- Reporting to senior management- Identify and manage the technical problems interfacing directly with the development team- Suggest new solutions for automating and simplifying the work through the study of the organization and the existing workflow

Torino, Italia

Tekka Date is an important international reality that designs, builds and manages online communities.Specialize in the creation and management of virtual worlds on the web and mobile designed and built to allow people of all ages and races to meet and share their passion.Strenghts: the advenced technoligy, web and mobile global coverage, the continued development, a brand dedicated to each target audience, commitment to listen to the wishes and demands of their users.I started working in the company at the beginning of the creation of Customer Service Department.With the company's growth and expansion into foreign markets I worked to create an international team for Europe, America, Asia, Africa.ACTIVITIES AND RESPONSIBILITIES:- Back office international support- sales and technical support - identify and manage the technical problems interfacing directly with the development team- improve and modify websites according to the user experience- select, train and manage the international team

Torino, Italia

The Piaggio Group is the largest European manufacturer of two-wheeled motor vehicles and on the world's leaders in its sector. The Group is also a major international player in the commercial vehicle market.I worked as Biligual Customer Service Representative for Italian and French market.The activity was divided into two parts.- Back office activity: handling requests and direct customer complaints by a central system of e-mail and fax - Contact Center Operator: respond to customers and dealers through the toll-free number for italian and french market. Provide commercial and technical information, send requests directly to the technical department of the company.

Torino, Italia

After the experience in Customer Service Department i worked as Booking Agent through a central reservation system for travel agencies.DUTIES AND RESPONSIBILITIES:- create an estimate on the basis of customer needs- Processes reservations by central reservation systems referral.- Processes reservations from other departments- Knows the type of rooms available as well as their location and layout.- Knows the selling status, rates, and benefits of all packages plans.- Prepares letters of confirmation.- Communicates reservation information to the front desk.- Processes cancellations and modifications and promptly relays this information to the front desk.- Assists in pre registration activities when appropriate.- Promotes goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees.- Getting information about areas of interest in order to target more clients in particular seasons.- To be aware of all front office procedures and assist with reception duties when required.

Torino, Italia

Alpitour SpA is an Italian company that operates in the field of organized vacations.I worked as Customer Service representative to manage Customer Complaints and report the customer experience to improve the quality of products.Main activities:- handling complaints through a back office activity- handling the company phone line to support travel agencies for customers claims

Laurea In Lingue E Letterature Straniere, Scienze Del Turismo

Diploma In Lingue Moderne, Liceo Linguistico Europeo