• Designed a monthly report of a newly launched web application after querying raw, unstructured data from SAS, SQL Server, Teradata, and an internal data warehouse and created metrics like persistency, customer satisfaction, % of usage, ect.• Launched a $6 million email pilot to our business partners; continually monitored to improve efficiency and profitability• Automated an excel huddle board through VBA saving the team 2 hours weekly• Respond to weekly adhock requests for data pulls and data insights for 12 project management teams requiring call center data

• Rotation 3 (Operational Insights) – Analyzed changes in call volumes due to large rate increases to predict how a rate revision of 20% in CO would affect our call volumes; ultimately proving no real change• Rotation 2 (State Management UT/NV) – Discovered 8 rating elements being overused by LM representatives and crafted a tool to decrease over usage resulting in an increase of new business premium $207,349• Rotation 1 (Property Product) – Developed an excel tool to exhibit competitor intel for affluent and high net worth customers highlighting Liberty Mutual’s strength and weaknesses in the affluent space

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• Developed monthly spending improvement initiatives for department managers • Analyzed and improved processes of accounting databases resulting in increased efficiencies • Reconciled bank statements to ensure accuracy in Seattle University’s payments• Developed an analysis of low voltage cash flows resulting in a decrease of Seattle University’s electricity costs by $100,000 per year

•Developed SQL code in Teradata and Microsoft SQL Server to pull California’s motorcycle profitability metrics•Crafted and presented to executives a change in territory manager’s processes that resulted in a $200,000 savings•Analyzed California Safeco's home and auto brands through a deep dive of profitability data to continually improve Liberty Mutual’s largest brand

• Compiled market data about online pharmaceuticals for the initial public offering of Crane Medic• Researched and proposed possible future entrepreneurial business ventures in Shanghai • Developed marketing techniques focused on outreach to the Chinese population

• Conducted government housing guideline informational meetings, with 240 clients annually• Planned and participated in monthly home buyer education events • Coordinated the administration of a weekly schedule for office operations

• Assisted all members of the loan offices team in verifying file accuracy• Contacted third party/vendors to obtain necessary documents• Organized and transferred loans from hard copy to computer to keep client files up to date