Elisabeth Cain Email & Phone Number

Phoenix, Arizona, United States

United States

Day to day duties include assisting customers with their website needs, issues, and communicating solutions in an efficient, kind, and positive manner; resolving escalated situations when possible without the involvement of a supervisor; using all provided software, resources, and tools correctly to provide the customer with an efficient call resolutions including answering questions, sending a work request out to our vendors, or researching the solution for the customer; working White Glove customers when assigned. This is all while ensuring GoDaddy’s standards of customer care are met with each customer; making sure to stay within or above department metric standards; and following the 5 GoDaddy company values when working with customers, teammates, and leadership. Have been recognized for excellence multiple times via Everyday Champions.

United States

Promoted to Team Lead within the program. Managed a team of phone agents.Provided weekly deliverables for the team including; call quality assurance reports,attendance reports, productivity reports, weekly 1x1’s & coaching, agent progressassessments and evaluations, facilitating communication between upper leadershipand my team, ongoing training, and overall team support. Assisted with other TeamLeads & Upper Leadership in any and all needs, and provided supervisory support forany and all agents when necessary

Notified contacts of exposure, addressed questions and concerns, referred forSARS-CoV-2 testing, encouraged self-quarantine, monitoring of symptoms, andassessing the need for additional supportive services during the quarantine period.Investigated laboratory confirmed exposures of COVID-19, provided health educationand resources, conducted interviews with patients to gather information with promptaction and attention to detail in documentation of information gathered. Adhered tostrict HIPPA laws to maintain lawful gathering of Public Health Information byfollowing script, policies, and procedures provided by Insight Global and AZDHS.Provided support for on demand and pre-registered individuals to schedule COVID-19vaccines and provided communication with individuals in accordance with the CDC.Promoted to SME April 2021. Selected to assist multiple team leads with various specialprojects. Assisted leadership with running team huddles, additional training, andproviding guidance for associates both on and off my team. Completed weekly call QAsand assisted with 1:1 coaching.

Scottsdale, Az

Responsible for every aspect of the daily operations of running a top ranked plumbing company, as well as fully responsible for the company as a whole during times when owners were unavailable. Tasks included, but not limited to: answering customer calls and incoming emails, scheduling appointments & creating technicians’ field routes, assisting with any and all needs from the technicians on staff, handling & resolving customer complaints satisfactorily, problem solving, writing job estimates / invoices, accounts receivables & collections, sourcing, testing, and implementing new scheduling software and office hardware systems. Managed all employees, both field workers and office staff.

Phoenix, Arizona, United States

Lead Art & Painting instructor. Assisted with creating new class content; when teaching set up classes, taught groups 2-50 people, and cleaned up after class. Assisted in studio management with inventory control, custodial duties, and studio decorations. Worked as a part time independent contractor.

Scottsdale, Arizona, United States

Provided on demand IT support to Choice Hotels Staff, over the phone and remote.

Phoenix, Arizona Area

Provided professional and personal on demand courier services for the entire Metro/Phoenix area. Courier Services were same day, with delivery times guaranteed between one and four hours. Pay was 100% commission per delivery. Items delivered could be anything from boxes of product, paperwork, medical supplies, pharmaceutical samples, and lab specimens to anything else in between. Spent next 6 months recovering from injuries resulting from an automobile accident.

Scottsdale, Az

Retail Sales Associate Skills and responsibilities included : , restocking merchandise , setting out new displays according to corporate instructions , recovery , cashiering , floor sales & up - selling , resolving customer complaints , merchandise demonstrations , supervising other team members , as well as fraud detection & prevention . Seasonal job requirements were having to handle the extremely high volume of holiday shoppers, increased customer complaints, increased number of products and product volume on the sales floor, being able to multitask and help multiple guests at the same time while maintaining solid customer service to each guest at the same time, as well as longer store operating hours.Was offered a permanent position with the company on December 24th; was one of only 15 people to be offered that opportunity out of almost 60 seasonal employees. Was transferred to Babies R Us the first of the next year.Was assigned to the store's Baby Registry Desk where new expecting parents came to set up their Baby Registry. Associates at this desk were encouraged to have more product knowledge overall as this was the 'first stop' for many of our guests who had never been in the store before. Registry Associates were trained to provide the first steps in how to navigate the store, find the products the guests wished to see, and often answered more questions about the store and products than the regular floor associates. I underwent training for extended product knowledge certificates in each of the four other departments thus earning me a 4 star employee rating, which meant that any guest could ask me any question about any product in the store and I would have the knowledge and experience to answer them and provide even better customer service.

Scottsdale, Az

Assistant Barn Manager / Trainer’s Assistant for Steven Lopez.• Worked for same barn while in high school for three and a half years.• Responsible for day to day basic care of horses.• Traveled to shows, both in and out of state, with the owner, trainer, and horse owners, and while was at the horse shows, it was fully 100% my responsibility to manage the horses, our assigned barn area, show schedules, tack room + all of our barn owned and boarder owned tack (everything except the training). I made sure our show experiences ran smoothly without any major issues either with the horses or supplies, OR the individual horse owners. This included preparing the horses start to finish for their classes and made sure they were fully prepped for the trainer to get on right before the class started.• At 'home' my job included making sure the horses were taken care of day to day, and any health issues were either dealt with promptly or brought to the attention of the correct person, greeting new guests to the barn and making that Great First Impression, making sure the grounds were up kept and clean, and that the mechanics of the barn were working smoothly and safely to minimize any potential injury to the horses. This Included assisting with construction projects within the barn (dug trench for new drainage system, helped with re-plumbing main barn, helped with building new mare barn including erecting the structure and pouring concrete.

Scottsdale, Az

• Worked hands on with the horses in training following the instructions of what the head trainers/owners requested. • Daily Care of horses (feeding, grooming) Grooming duties were daily, and ranged from general care to specialized 'looks' for horse shows. • Assisted with and provided Instruction for new riders during paid lessons. Most of the new riders were children so I started from the basics of how to be safe around horses and progressed onward to basic riding skills. • Traveled to in state shows with the trainers, horses, and owners, and made sure that the horses were taken care of in their basic needs, that they were ready for their owners when they were needed looking their absolute best, and greeted potential clients plus provided information to them upon request about the horses for sale, services provided, and answered any other questions the clients might have had.

Computer And Information Sciences And Support Services

Equine Science, Equine Science

General Studies Diploma