Elisabeth Simpelo Email and Phone Number

Customer Service Duties: Taking orders from customers via phone, email, and web. Processing orders in ERP system and confirming them, issuing quotations, invoicing & running credit cards, providing technical support, filling backorders, handling customer complaints, issuing RMA’s, and working with customers to solve stock issues when they arise.-Supervised a small team of customer service representatives ~Including PTO Requests, Reviews, Disciplinary Action-Managed a Nationwide Distributor & Dealer Network ~Including billing for consignment inventory ~Managing weekly international drop ship orders for Master Distributors ~Researching part numbers for repair parts from spec sheets ~Supplying warranty replacement parts-Organized Atendee’s deposits and final payments for yearly training seminar.-Managed Shopify account ~Fulfilling orders ~Updating inventory ~Communicating with customers-Handled custom machine orders ~Reviewed Payment terms & Issued deposit invoices ~Created PO’s & communicated with Swiss parent company to place custom machine order ~Worked between local sales rep & Swiss parent company to ensure specs were correct ~Monitored shipment dates to ensure customer needs were met ~Worked with broker to import machine to domestic or international customer-Cross trained in all business lines to support staff

Laser Plastic Welding Sales Coordinator-Handled custom machine orders ~Reviewed Payment terms & Issued deposit invoices ~Created PO’s & communicated with Swiss parent company to place custom machine order ~Worked between local sales rep & Swiss parent company to ensure specs were correct ~Monitored shipment dates to ensure customer needs were met ~Worked with broker to import machine to domestic or international customer

-Account Management-Customer Service-Purchasing-Resolve Customer Complaints-Issue RMA's-Maintain Customer Files-Invoicing-Issue Quotations and Blanket Contracts-International shipments including customs documentation-Exporting using ACE Secure Data Portal-Inventory Management -1st and 2nd Tier Automotive Supplier -ISO/TS16949 -ISO 9001:2008 Internal Auditor