Managed the on-boarding and implementation of Ostrij.Managed several ongoing projects; created plans with benchmarks toensure accountability and on-time completion.Prioritized projects based on time frames, urgency and companyresources.Lead daily meetings and provided department status updates.Developed strategic plans for product and customer developmentTested flows and troubleshooted issues with a development teamCreated training materials including white papers and videos.Researched the SaaS marketplace & potential competitors, striving tobe an expert in the data integration field.Collaborated with development team regarding software bugs, newfunctionality and user interface.Created and tested flows, finding errors and problem-solving to resolvethese before a live launch.Launched Website, developed and created design, content, and SEO.

Customer Success & SalesCreated the customer service department; implemented protocols, processes, and standards to troubleshoot customer service issues and returns, leading to happy customers.Responsible for some of the largest and oldest sales accounts. Grew product lines, implemented protocols for packing and shipping, and troubleshooting customer service issues.Built relationships and traveled internationally to visit and maintain quality control at production facilities, as well as meeting with vendors and customers.Established a sales department to enter government bids by learning how to read and execute government contracts. In 2015 the bids department earned $1 million, 1/3 of company sales.ManagementSupervised sales, production, and graphics teams in multiple languages. Utilized virtual communication skills as team members were located worldwide including Philadelphia, Los Angeles, Israel, Vietnam, and China.Lead people operations when needed: Interviewed, hired, and trained new employees in multiple departments, resolved conflicts and managed teams.Project ManagementDirected the production a 416-page catalog containing over 50,000 products. Over several years my team created unique content such as pricing, production information, and photographs. Planned and Implemented large scale, company-wide projects such as customer websites, internal websites, training guides, and CRM tools.Leadership on projects included holding crucial meetings, keeping track of timelines, and ensuring customer satisfaction upon project completion.Organized vast amounts of product data for various databases, websites, and CRM.MarketingComposed content for external and internal websites, marketing materials, white papers, and training guides.Researched and developed strategies based on market trends, new products, and printing & fabric innovations.Managed a team of designers to create digital marketing including email distributions, Facebook posts, & blog posts.