Elisabeth (Lisa) Coleman Email & Phone Number

United States

Gillette, Wyoming

Meeting requirements of accreditation and regulatory agencies as well as organizational directives, this position is responsible for the coordination of professional development activities across a 1,300+ member organization. Supervisory responsibility for staff in several functional areas including Infection Preventionist/Employee Health RN, Safety Coordinator, Community Education Specialist, RN Educator, Medical Librarian, LMS Administrator, and Simulation Technician. Collaborate with both clinical and non-clinical leaders in administration, acute, ambulatory, surgical center, home health, hospice, long-term care, rehabilitation, oncology center, dialysis center, EMS, and home medical resources to assess needs, develop and deliver orientation, education, competency, certification, and professional development programs. Active member of numerous committees including Continuing Medical Education, Emergency Preparedness, Ethics, Education, Accreditation Readiness. Co-chair of EMS University with EMS Director.

Greater Denver Area

Reporting to the Executive Vice President of Products and Services, tasked with responsibility for client satisfaction and representing the company brand as an innovative, customer-centric, market share leader. Conducted client meetings across the US and abroad to promote and preserve strategic relationships. Interacted closely with Sales and Marketing to jointly represent our clients and prospects to Product Development and Executive Leadership. • Led team of 14 Account Managers, overseeing client service initiatives and working to define and meet client objectives• Primary contact for escalation and resolution of client satisfaction disputes, often coordinating involvement of multiple stake holders• Responsible for daily operations and budget, including six-figure travel and entertainment budget

Denver, Co

Ensure client satisfaction through role as front-line customer liaison. Develop, coordinate, and monitor execution of client plans to ensure contract renewals and sales of add-on products and services. Advised Product Development on customer feedback and forecasting necessary improvements and enhancements. Performed on-site client visits to build relationships with management contacts and end-users. Hosted client visits and training at home offices. Wrote and maintained executive-level client reports as well as key pieces of strategic client correspondence.

Master Of Science Management And Leadership, Organizational Leadership

Bachelor Of Science - Bs, Business Management, Healthcare Administration