• Successfully managed CSL Plasma’s global process repository using ARIS for plasma centers across Germany, Hungary, and the U.S., resulting in streamlined and standardized operational procedures across multiple regions.• Identified and addressed gaps in the ARIS process repository through proactive collaboration with SMEs and stakeholders, ensuring adjustments align with regulatory standards and operational goals.• Led initiatives to develop and rework workflows in German and English, aligning them with SOPs and WIs, to ensure translation accuracy, regulatory compliance, and operational efficiency.• Contributed to global plasma collection procedure standardization, fostering continuous improvement and enhancing the safety and quality of plasma donations in the EU and US.• Focused on strategic process improvement and demonstrated a high level of detail in identifying gaps and implementing process changes that directly impact compliance, efficiency, and patient care quality.

• Provided linguistic consulting and project management support to the ICA Project Manager developing and delivering foreign language proficiency testing materials for government language testing purposes.• Successfully delivered foreign language proficiency testing materials across 12 languages (Arabic, Bosnian/ Serbian/ Croatian, Burmese, Chinese, Farsi, French, German, Korean, Portuguese, Spanish, Thai, Vietnamese).• Led and supervised a remote team of Target Language Experts, ensuring seamless collaboration and high-quality output under tight deadlines.• Streamlined the onboarding and training process for new Target Language Experts, coordinating sessions efficiently via Zoom and MS Teams.• Ensured translation accuracy of testing items and conducted quality control of text and audio content for government language proficiency tests.• Met tight project deadlines by reviewing, editing, and delivering content on time while managing client feedback and updating project documentation.

Taught German language classes to military personnel in preparation for the Defense Language Proficiency Test (DLPT).

Provided data analysis, process mapping and German/English translation support to the Purchasing Administration department of the largest European grocery chain expanding into the U.S. market.

Taught German language and culture classes to U.S. government employees corresponding to the levels of the Interagency Language Roundtable Scale (ILR).

Selected, transcribed and translated authentic material (written/audio/video) from German to English for language proficiency testing purposes for the U.S. military.

Taught English and German to students from diverse language, cultural and professional backgrounds and designed proficiency-based curricula corresponding to the levels of the Common European Framework of Reference for Languages (CEFR) in preparation for the ÖSD language diploma.

Provided administrative and organizational support for cultural & educational events (lectures, concerts, exhibitions) at the Austrian embassy and managed and created content for the Austrian Cultural Forum (ACFDC) website and social media accounts.

Researched and analyzed political and security developments in Syria at the Institute for Peace Support and Conflict Management - a research institution of the Austrian Armed Forces - and contributed to the Austrian Journal for Peace Support and Conflict Management ("IFK Aktuell").