Elisabeth G. Email & Phone Number

Sydney, Nouvelle-Galles Du Sud, Australie

Megève, Auvergne-Rhône-Alpes, France

Ville De Paris, Île-De-France, France

Paris

- Greeting guests in accordance with procedures and checking in- Accompanying guests to their room, offering a personal chat while presenting the hotel and the different outlets- Handling customer complaints- Checking out and collecting bills- Stock management - Team work- Intra-departmental communication- Updating cardexes to improve customer knowledge- Check that bank guarantees still cover customer's expected expenses

Ville De Paris, Île-De-France, France

Paris

Responsible for providing guests with a great experience, unforgettable moments, thanks in particular to excellent preparation of their stay.This internship experience represents new challenges every day, where it is necessary to be rigorous in dealing with situations that are never the same, and creative in meeting new challenges every day. - Assisting the Customer Experience department by helping to prepare the customers' stay- Participate in the creation of new experiences according to the reason for the customers' stay- Ensure the control of services- Contribute to the set up of the reception (decoration, gifts, words of welcome...)- Taking note of customer preferences- Monitoring social networks and actively participating in the personalisation of the customer experience- Responsible for recording customer feedback - Stock management

Ville De Paris, Île-De-France, France

Chantilly, Hauts-De-France, France

- Selling a 5* hotel to individual and business clients- Development of the sales pitch- Collaboration with travel agencies, OTA and private sales- Contribution to the optimisation of the occupancy rate and average room price during the Health Crisis COVID 19- Commercial watch on competition

Adare

Housekeeping supervisor training: management of the rooms attendant and of the final condition of the guestrooms.- Supervise cleaning on the allotted floors and areas according to LQA standard (Leading Hotel of The World)- Inspection of cleaning in rooms and coordination of the work in floors- Report maintenance work on the floor with Valpm- Coordinate with room service for tray clearance.- Report any safety or security hazard to the security department.- Inform the front office about ready rooms- Ensure services offered to VIPs are of highest standards.- Prepare housekeeping status reports, housekeeping and laundry shift Handover. Log in all the lost and funds Room attendant :- Cleans the guests rooms according to LQA standard (Leading Hotel of The World)- Answer guest requests promptly on the floor.- Servicing of rooms in the evening( turndown service) - Handover lost and found articles if any found in the roomPublic area- Ensure that all public areas and other functional areas are kept clean at all times.

London

- Account management- Creation of menus - Culinary production- Product sales and service- Training of extras- Stock control and ordering* Autonomy * Teamwork *Creativity *Management

Hawes, England

- Customer Service- Teamwork- Working under pressure- Learning English

Briare

- Learning about gastronomy- Working under pressure- Teamwork- Creativity - Communication - Health and Safety- Rigour

Pessac, Aquitaine, France

Ma première expérience en hôtellerie restauration, serveuse dans le restaurant bistronomique, le Bistrot 14

Master Of Business Administration - Mba, International Hospitality And Luxury Brand Management

Bachelor'S Degree, Hospitality And Tourism Management, Mention Très Bien

* 100% of classes are in English - Operational training, Service and Cooking classes - Management and leadership, Marketing, Events.

Bachelor'S Degree, Project Management, First Class

Baccalauréat, Science Et Technologies De L’Hotellerie Et De La Restauration, Mention Très Bien

- Technologies service, cuisine & hébergement - Sciences appliquées - Gestion hôtelière Restaurant pédagogique et hôtel d'application 👨‍🍳.

Certificate Of Hospitality Management, Hospitality

Understanding Financial Statements Building High-Performing Teams Services Marketing Planning and Management Introduction to Hotel Revenue.