Business Office Manager
Current◆ Managed a high volume of incoming & outgoing calls on a multi-line phone system adeptly, resolving calls with a professional demeanor and recording messages accurately◆ Handled all administrative duties: scanned, systematized records, and prepared correspondence & reports◆ Composed original copy for the website using SEO analytics◆ Provided support to account manager by assisting in billing◆ Developed 4 employee manuals including training, development, and operating procedures for each overarching position at the company, minimizing questions and confusion for new hires