Privately Owned Lawn Care Company in Eastern North Carolina. Responsible for pay role, scheduling and financials. Operate equipment.

Oversee all faucets of the guest and host experience in store. Manage and supervise associates. Accounting and office work are part of daily routine. Responsible for performing clerical and administrative duties in a retail setting by recording transaction activity, reconciling accounts, reviewing summary information and processing paperwork. Actively engaged with customers and employees to ensure functionality within the store(s).

Building rapport with management and store associates at CostCo, Best Buy, Staples, Office Depot, Office Max, and other retailers; explaining HP product and services; overcoming objections; assisting associates close HP product purchases. I help expand sales by introducing new products and services. Provide educational opportunities and perform in-store demonstrations for HP products and services.

Directly accountable for the Customer Service Desk, Self Checkout Registers, Cashiers, and Personal Shoppers. Properly managed labor and scheduling to maximize store profitability. Experienced with Legal Interviewing. Responsible to train and mentor employees to ensure that customer service standards are met. Build rapport with customers and employees. Documentation and Record keeping. Accounting Office management.

Strong focus on developing trust and building relationships to ensure that customers do not turn to competition. I acquire thorough understanding of customer needs and requirements to find a total equipment and service solution. I expand the relationships with my consumer and business customers by continuously proposing solutions that meet their objectives.

I primarily focused on installing hardware and software in Windows Platform products.Maintained or repaired equipment Windows and Macintosh Platform products; offering technical support on-site or via phone or email for Windows and Macintosh Platforms.I was contracted for Bozart Family Dentistry and Coldwell Banker Sea Coast Advantage for computer and system servicing.

Maintained office services by organizing office operations and procedures; preparing payroll; and controlling correspondence. Followed up on work results; kept management informed by reviewing and analyzing reports; and summarizing information. Responsible for overall office activities including the mail, purchasing requests, filing intake forms, answering calls, returning calls, accepting large purchases, inventory, audit, and scheduling.

Completed salon's operational requirements by scheduling and assigning employees. Maintained salon staff by recruiting, selecting,and training employees. Provided coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results to maintain staff. Achieved financial objectives by preparing a monthly budget. Identified current and future customer requirements by establishing rapport with potential and current customers. Ensured availability of merchandise and services by maintaining inventories. Formulates pricing policies, marketed merchandise by online advertising and display plans; analyzing operating and financial statements for profitability ratios.Protected employees and customers by providing a safe and clean store environment. Maintained the stability and reputation of the store by complying with NC Radiation legal and safety requirements; instituted and maintained in compliance with carried liability insurance and employees are properly certified and trained on the salon's tanning bed equipment.Maintained professional knowledge by attending educational workshops and establishing personal networks. Contributed to team effort by accomplishing related results as needed.

Internship for UNC Wilmington: Intern for Blood Services Department Performed administrative and office support activities for the Blood Services and Volunteer Division of the American Red Cross. Duties included fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing. Extensive software skills for Microsoft Suites were used.CPR Certified.

Inspected clothing and children equipment. Responsible for merchandise pricing. Assisted with employee scheduling. Experienced in running quick books and the cash register.

Performed virus removal, software installs, software maintenance, and hardware repair in Windows Platform equipment. Found total technology solutions for customers. Restocked and organized the technology department. Also focused on customer service.

Greeted customers and determined their needs and wants, Recommended merchandise based on individual requirements, Provided advice to client regarding particular products or services, Explained the use and advantage of merchandise to customers, Answered customers’ queries and concerns. Preformed virus removal, software installs, and maintenance for customer computer service repair.

Sell office products, technology solutions, and furniture to customers. Demonstrate computer and printing product to maximize solving customers needs. Operate a cash register and handle high volume of cash daily. Restocking and organization of the sales floor. Organization in the stock room.I have been recognized with several awards for meeting district and national sales goals during my career with OfficeMax.