Elisabetta Pisu Ms Email & Phone Number

London, England, United Kingdom

The Value Creation Team, much like a PMO, is the arrowhead of the consultancy. We capture the requirements early in the process and during a project to ensure our technical team delivers within customers' budget and expectations. Our team is composed of Technical Business and Data Analysts, Project Managers and Product Owners.I manage a team of ~20 people assigned to internal and external projects.My responsibilities include:1. Resource Allocation: In partnership with Data Engineering, PowerBI, Power Platforms, and Operations Chapter Leads at Elastacloud, I ensure optimal personnel deployment on projects. We closely align with the Commercial team to synchronize project initiations, resource allocation, and client communications.2. Project Delivery Management: I lead and develop a team of Technical Product Owners, Technical Business Analysts, Data Analysts, Project Managers, QAs, and UX Designers, driving successful project outcomes and ensuring that our clients consistently experience the value we add.3. Project Oversight: I oversee comprehensive project reporting and risk management for all client engagements. Regularly consulting with leadership, I strategize on risk mitigation and project progression.4. Stakeholder Management and Engagement: Collaborating with the Commercial team, I spearhead workshops to deeply understand client needs, aiming to deliver high-value solutions efficiently.5. Team Development: I am committed to the continuous growth and support of my team, ensuring they receive the necessary mentorship. Together with Technical Leads, we stay abreast of emerging industry trends and technologies.6. Operational Excellence: Championing Agile methodologies, I have instilled best practices across the team to elevate every project we undertake, ensuring excellence in all internal and external endeavors.7. Hackathon - I effectively organize Hackathons and client workshops to elicit strategic projects' requirements.

London

Client Consultancy:1. Undertook a multifaceted role, serving as an interim Product Owner/Technical Business Analyst/Project Manager to develop a Penetration Testing service.2. Conducted comprehensive system reviews, delineating the advantages and drawbacks of the service and performing a preliminary cost analysis.3. Engineered business processes to streamline Penetration Testing requests, ensuring they complement rather than hinder application or system releases.4. Developed extensive documentation and a SharePoint resource, equipping Application Service Owners with vital information for requesting security assessments.5. Designed a Penetration Testing request form optimized for efficient triage and minimal extraneous communication.6. Implemented a feedback mechanism that captured customer experiences, translating insights into actionable service enhancements and process refinements.7. Provided mentorship and leadership to the Pen Testing support team, enhancing their ability to handle requests efficiently and proactively identify potential issues.8. Collaborated extensively with various Digital Security sectors to coordinate Penetration Testing activities, ensuring safety and compliance with organizational security standards.9. Fostered a robust partnership with the Penetration Testing provider to guarantee high-quality testing and support.Internal Elastacloud Management Role: 1. Led and expanded a team of Technical Business Analysts at Elastacloud, actively involved in recruitment and hiring, aligning with our client's needs and our company culture.2. Partnered with HR to devise and implement performance evaluations, supporting growth within our expanding organization.3. Established benchmarks for excellence and provided mentorship in professional development to uplift the Business Analyst team's capabilities.

London, England, United Kingdom

1. Engaged as a Digital Security Vulnerability Management consultant for a key client, spearheading the collection of specifications for a vulnerability platform to bolster IT Product Owners' automated security monitoring.2. Created the backlog for both the technical team and QA within Azure DevOps, utilizing process flows and diagrams to delineate business processes.3. Oversaw Agile Scrum sessions, nurturing a dynamic and delivery-focused team atmosphere.4. Collaborated closely with the Product Owner to prioritize and define features enhancing security risk visibility and tailoring the service to customer demands.5. Contributed to the development of user-friendly documentation, accelerating customer integration with the platform.6. Supported Quality Assurance efforts during critical production releases, ensuring seamless functionality throughout the development cycle.

Brentford, United Kingdom

Brentford

Egham, United Kingdom

1. Conducted analysis of existing business processes to enhance understanding and provide insightful recommendations for solutions.2. Collected business requisites to construct a product backlog that aligns with organizational objectives.Employed Agile frameworks like Scrum and Kanban to guide project management and workflow.3. Managed the preparation and submission of Privacy Impact Assessment (PIA) documents to the Security team, ensuring application compliance with legal standards.4. Collaborated intensively with a UX Designer to develop wireframes, focusing on user experience and accessibility.

Aldershot, United Kingdom

1. Promptly address vehicle damage claims within a day of notification, assessing potential for cost recovery, identifying liable parties, or concluding the claim as necessary.2. Routinely surpassed both individual and team objectives in the quality and quantity of resolved claims, consistently achieving an accuracy rate of 85%+.3. Efficiently prioritized daily tasks based on the urgency of accounts and established goals.4. Made informed, challenging decisions regarding contract infringements and communicated those decisions to customers and accounts with professionalism.5. Accurately reported incidents and damages to insurers and clients, ensuring documentation is meticulous to support efficient Billing and Recovery operations.6. Fostered strong relationships with policyholders, corporate and retail customers, vendors, and branches, ensuring a high standard of service.7. Participated in the creation and refinement of processes to enhance interactions and negotiations with third-party insurance companies.

Greater Los Angeles Area

Built and launched innovative social media platforms for company success. Kept client database up-to-date with new and potential clientele. Executed successful social media campaigns, aligning with marketing initiatives and measuring key performance indicators. Ensured quality in all administration including social media, marketing, content development, and financial management.• Enhanced social media by organizing and creating social media content, increasing company web traffic.• Extensively researched freelance recruits for specific contracts, enhancing SEO and marketing initiatives. • Proactively ensured accurate preparation and invoicing of clients, ensuring 100% correctness.• Focus on direct client interaction by making direct calls and building relationships with new and existing customers.• Create and maintain memberships for the Network’s Senior Associate Coaches.• Stay abreast of cutting edge social media trends, ensuring company stays at the forefront of current trends.• Develop provocative and innovative social media content across all social media platforms

Germany

Provided valuable assistance for upper level executives, managing schedules, planning communications, and maintaining client relations.• Laid the groundwork for growth and enhanced profitability by developing a strategic roadmap for the company’s corporate HR function.• Improved efficiency, accuracy, and access to information by spearheading the integration of data on Google Drive and Trello.• Created a resilient online and social media communications strategy by working internally and externally with email correspondence, and community management.

Chambersburg, Pa

• Quickly resolved software and network-related issues, in response to calls for IT support • Received additional training in operating Microsoft Office Suite, particularly PowerPoint, Word, and Excel.• Effectively trained customers to work with Windows 7 after company-wide migration from Windows XP • Identified and communicated problems from and to all levels of customer base and staff• Experience and training in operating Cisco VPN 5.0 to communicate with customers and within the company

Bari Sardo, Italy

• Assisted the director, in providing customers with invoices, doing damage inspections of the mobile homes, purchasing office supplies, and delivering important documents such as tax forms to the accountant• Developed improved procedures for paying and settling discord among the staff• Registered and assisted clients with special needs or requests ensuruing top level service• Made reservations, chose food, and purchased decorations for social events and office dinners

Master'S Degree, Business And Technology Management; New And Emerging Technologies, 3.8

Activities and Societies: International Student Club Relevant coursework: BTM 601 Information Technology and the Organization BTM 604.

Bachelor'S Degree, Criminal Justice, 3.7

Activities and Societies: International Student Club Participated enthusiastically to the International Student Club Cultural events.

Semester Program, Justice

Participated in an intense 6 month Justice Program.