Elisabetta Olivieri Email & Phone Number

Amsterdam, North Holland, Netherlands

In this role, I focus on analyzing and monitoring the performance of key accounts to drive growth and optimize financial outcomes for 13 brands, including Timex, Adidas, Versace, Furla, and Philipp Plein. I collaborate closely with various departments, such as brand teams and logistics, to support Key Account Managers in optimizing assortments and ensuring.

By using the Berlitz method, I deliver personalized and immersive lessons that drive high student engagement and measurable progress. By fostering a positive learning environment and building strong relationships, I enhance student retention and loyalty, contributing to long-term success.

Amsterdam, North Holland, Netherlands

· Leading target training projects: overseeing the periodic meeting planning, coordination, decision-making, and process improvement. Building ad hoc dashboards for analyzing and tracking KPIs, especially for CSAT (Customer Satisfaction)· Reviewing guidelines and best practice to provide consistent training· Implementing training modules (via Qollab).

Amsterdam, North Holland, Netherlands

· Iimplementing dashboards to analyze and track team Customer Satisfaction and KPIs· Monthly team coaching and measuring improvements

Amsterdam, North Holland, Netherlands

· Support for High value customers· Coaching junior colleagues to increase their efficiency· Performing analysis of customer feedback to improve procedures

Amsterdam, North Holland, Netherlands

· Customer Support· Analysing customer needs · Resolving complaints· Interfacing with multiple departments to achieve satisfactory solutions for customers

Amsterdam Area

Job responsibilities: · Submitting orders by referring to price lists and product literature· Designing and delivering promotional presentations· Targeted outreach to potential clients· Attending trade shows and exhibitions

Corato (Italy)

Job responsibilities: · Bookkeeping: prepare and review budget, revenue, expense, payroll entries, invoices, and other accounting documents· Creation of monthly and annual reports· Handling tax disputes

Corato (Italy)

Job responsibilities: · Teaching mathematics, business administration, and political economics to large groups (10-15 students) of 18 year olds

Torino, Italia

Assistant & office support at Avarice s.r.l., Torino (Italy) – (Internship)

Bari, Italia

Job responsibilities:During the development of my thesis, I collaborated with professionals working in this bank. That allowed me to understand the processes required to effectively implement a CRM strategy:· developing and executing customer segmentation strategy and audience profile to meet current direct mail/email programs and goals· monitoring.

Torino, Italia