Elisabetta Pompilio Email & Phone Number

Torino, Italia

Torino, Italia

Photo recognition, document check, other paramethers checks and after I issued the credit card for the customer.

Settimo Torinese, Italia

Cork

Collector and support of cash allocationResponsible for collecting money from Netherland,Italy and Ireland, the issue is to identify the reason why the invoices are not paid and resolve them. Providing documents the customer might need and liaise with the sales team in Italy and Netherland, organise conference call, identify and resolve issue. Credit control review for customer whose orders are on hold, and principal person to recommend the release or not of the order based to on the information available, historic payment trend, consultancy with sales and D&B report.From September 2014 to January 2015Order to cash administrator in Itron, City Gate, Mahon PointResponsible for cash application for several entities, manual invoices and adjustments for invoices and credits, credit management, customer master data amendments, bad debts write off.Provide monthly report for Sox.I covered several roles in the company. At first I was responsible to apply the cash for all the entities, then my position was to collect money and help to establish the collection activities. At the moment I am responsible for the collection for Italy, Ireland and the Netherlands, I established relationship with the sales in the local countries, with Order Management, credit controller and RTR accountant.I am the responsible for raccomandation on the credit limit and order release for the customer. I have a vast knowledge of the customers in all the countries I follow.

Cork

Cash collection for Spain, Italy, Eastern Europe (Russia,Poland,Romania,Ukraine),Portugal, Greece and Turkey, prepared pro forma invoice, review accounts according to their latest improvement( or not),assist in reconciliation of customer account, work closely with sales and renewal colleagues in order to improve the timing and a prompt delivery of the invoice, prepare Delivery and Accentance form for the Russian invoices;prepare and review statement and dunning letter to the customer

Cork

Responsible of making cash checks on Trend Micro bank accounts ensuring correctness of payments and adjustments. Support for 3 years in account receivable, allocation of the money on all the market, responsible for the relationship and payment with direct Italian customers. Filing and archiving documentation relating to all aspects of the cash cycle including orders, payment terms, special agreements, and outstanding amounts. Ensuring that any outstanding payments were paid by the partner and validating cleaning of old items.In addition to the above, I was in charge of maintaining and developing a number of relationships with distributors throughout EMEA (including Italy, Norway, MEA and EEUR). For these partners, I delivered:⁃ A single point of contact for all questions, queries, escalations and clarifications relating to AR.⁃ Follow-up - Where any queries or concerns cannot be addressed immediately, I maintain constant contact with my partner via email and conference calls, and ensure that they are updated and resolved in a timely manner.Use of different computer programs.From 2007 to 2008 I had been employed as Data Management Representation in Trend Micro. I was in charge of:⁃ Processing orders working within the appropriate rules and policies in each operational market⁃ Processing high value orders liaising with colleagues in customer services to address any discrepancies in a timely manner.⁃ Working with new and emerging business models (eg xSP business) to ensure that the data management department had a knowledgeable and fully aware internal escalation point (which reduced the load on other teams).⁃ Training and follow-up on specific products and systems⁃ Validate and check the un-posted sales report for all of the regions in EMEA I was responsible for, in addition to any un-posted sales under my direct responsibility.⁃ Design and propose changes in processes.

Cork

Responsible for UK and Italian markets, I dealt with queries from the customer and sales colleagues about procedures.At Apple, I provided customer service to all Apple customers and dealers on any non-technical issues answering and resolving in a timely manner and within Apple’s guidelines. This included issues such as warranty, replacement repair, exchanges, refunds and logistical issues.These cases could be raised via telephone, email or letter, and were always responded to within the framework of the Apple customer management policies and procedures documentation.Where a case could not be solved immediately or needed the help of a third party, I would manage the escalation paths and ensure that a solution was given in a timely manner.

Cork

My role at RCI was to ensure that a superior service was delivered to all members at all time - I dealt with incoming calls from key clients (VIP and special club) with a strong focus on customer satisfaction and providing a complete holiday and travel service.I also worked on completing outbound campaigns, promoting member contact and activity in order to maximize the sale of all club and RCI products (resorts, hotels, car rental, cruises and insurance).I managed the validation and accuracy of bookings to ensure that customer satisfaction was maintained and write off costs were eliminated.Several booking system learned for different product offers. On line system booking flights Leonardo.

Settimo Torinese

Whilst working at TNT in Italy I was responsible for making sure all billable items were correctly recorded to maximize revenues and customer satisfaction. I also ensured timely and accurate capture processing of billing data through to completion, provided data validity of consignment notes ensuring customers were correctly billed for consignments.In addition to this, I was also directly responsible for time aware escalations to supervisors on errors, together with explanations and relevant paperwork; and to ensure that all inbound RP cons were followed up and responded to, hence avoiding any uncollectible debtsI learn how to deal with difficult customer under pressure; data entry for inbound calls, very professional approach to the customer.

My role was to check, together with other fellow elected member, the validity of request submission from the various antennas.

Torino

My role as the Accountant Administrative assistant covered administration assistance to the university professors, focusing on delivering a link between academia and real world requirements, including the registration of costs into correct research funds, verifying that spend was authorized before payment, archiving of all invoices and spend, and processing expense reports for all staff on a monthly basis. I was also responsible for petty cash, balancing of accounts and processing all related paperwork.

Torino

I coordinated the time and resource of the antenna, we organised 2 conferences and 2 summer universities.

Laurea, Economics

Activities and Societies: Aegee Torino

46/60, Literature And Mathematics