Elisa M. Email & Phone Number

Kingston Upon Thames, GB

Leading a product team to create and implement a company-wide Design System to streamline development work.Led the creation and implementation of a new digital request process to better scope new projects and allocate resources.Implemented a series of workshops and resource library to embed design thinking knowledge and skillets across teams.

Managed and led cross-departmental work to implement changes across the website to improve the usability and overall experience. I presented work to senior stakeholders and collaborated with other departments to improve internal processes affecting the user experience. Created prototypes, conducted evaluation sessions, user interviews, and led workshops.

Created strategies for improving the user experience of CSA's sites. Led implementation of changes to digital services from conducting initial research, developing low to mid-fi prototypes, and testing with users. Presented work to senior stakeholders and collaborated with other departments to improve internal processes affecting the user experience.Acted.

Worked on developing new content for website and information architecture for extensive site changes to the training section of the company website.Planned and executed digital communications and managed content for the blog.

Bellingham, Washington Area

Planned and executed email and social communications.Consolidated communications and migrated communications to a new email platform. Worked on developing new content for website overhaul.

I tutored students K-12 in math and English. Learning to communicate difficult topics in a way that's understandable by multiple ages and personalities has helped me learn how to tailor communications to different audiences.

Bellingham, Washington Area

Assisted in baking scones, cookies and pastries for the Woods Coffee Bakery.

Houston, Texas Area

I pitched story ideas, researched, and wrote news articles for The Whim. As a news intern I covered a variety of topics but my focus was on the impact of changes made in the world of technology and business.

Bellingham, Washington Area

I worked as a teacher's assistant for the Migrant Summer School Program. I aided in teaching and working with children K-Middle School.

Master Of Science - Ms, User Experience Design, Distinction

Final Dissertation focused on developing an app to aid working memory for individuals with ADHD by leveraging participatory design.

Bachelor Of Arts (Ba), Marketing/Marketing Management, General

Competed in XMC Marketing Case Competition February 2016

Associate’S Degree, Liberal Arts And Sciences, General Studies And Humanities