I play a crucial role in the success of SAP’s top 1% global strategic SAP Ariba, Fieldglass and Business Network customers, responsible for understanding their needs, delivering a premium technology experience, and building close relationships that facilitate solution adoption to maximize the value of their SAP investment.• Map customer success journeys from implementation through a lifetime of engagement, leveraging a solid understanding of my customer’s business objectives (KPI's) in order to drive measurable, positive business outcomes.• Direct executive suites and internal SAP Sales, Legal, Technical Product Success, Customer Support, and Value Engineering to inspire and drive onboarding, adoption, evolution and retention of SAP Cloud solutions. • Comfortable with consulting and negotiating across multiple SAP internal and client business levels (‘Entry’ through ‘C Level’) for the advocacy of the customer and SAP solutions. • Coach and mentor talented and ambitious Customer Success professionals as part of SAP's 'New Hire Program' and interns who are part of The Company's global 'Return to Workforce Employment Program'; introduce mentorees to SAP's strategic objectives and company values and provide advice for their preferred career paths within The Company.• Apply subject matter expertise to internal team business processes and procedures to address inefficiencies and support more effective individual execution.Recognitions:• Exceptional Performance Award for "Selflessness"; recognition for driving positive outcomes to complex customer issues.• Road Warrior Award for being determined, dedicated, and hardworking while managing responsibilities "on the road".

Enabled customers to focus on what they do best while SAP ran and managed their SAP private cloud solutions.• Led new, upsell/renewal opportunities for managed services supporting SAP cloud and on premise software.• Created territory strategies; established, developed and grew new client relationships.• Provided enablement to clients to understand CAS portfolio offerings, benefits and value impactRecognition:• Achieved 140% quota for first year in a sales role.

Effectively leveraged my ERP technology, business process redesign, and operations management background for successful global strategic sourcing and supplier management outcomes.• Negotiated and managed complex SAP Cloud and On-Premise software licensing and application managed services (AMS) agreements.• Managed key global outsourcing (AMS) programs for corporate SAP systems supporting 35,000 users; forecasted financials and planned resource capacity for 250+ on-shore/off-shore supplier resources.• Led mergers and acquisition (M&A) activities related to software license transfers; defined asset scope and global corporate financial impacts.• Developed and executed strategies to optimize global on premise and cloud software utilization for IT transformation programs.•Managed a team of corporate strategic sourcing professionals.Recognition:McKesson ‘Superhero Award’ for ensuring security & compliance requirements for key ERP technology suppliers.

Turned around distressed internal corporate software implementations and led corporate technology supplier management programs.•Developed and managed supplier management program to formalize and standardize KPI's, control costs, drive service excellence and mitigate risk with outsourced application and professional software and services suppliers.•Provided direction and leadership on assigned SAP project management initiatives, responsible for budget (<$90M), schedule and resource capacity planning.

Advised and directed S&P 500 clients in the adoption of leading edge technology in support of Business Transformation initiatives. Ensured focus was continually on leveraging technology to enable business process improvement within the Procure to Pay function.Project Clients:•Nestle Global (Consumer Packaging)•Cardinal Health USA (Healthcare)•Managed hybrid client and IBM consulting teams for complex multi-phase global business process transformation and SAP technical implementations including project plan, budget and resource capacity. •Provided business solution design and SAP software expertise in Procure to Pay, Logistics and Inventory Management functions.•Designed and implemented Shared Services in conjunction with business and IT transformation.•Served as subject matter expert speaker on topics of business transformation and SAP technology.•Led proposal development for professional services sales opportunities for Supply Chain implementations.Recognition:IBM ‘Applause Award’ for distinction in client account management and consulting.

•Northrup Gruman (Defense)•SAIC (Technology and Engineering)