Elisa De La Torre Email & Phone Number

Toronto, Canada Area

Background Actor ACTRA Member TV and Print commercial TV hostOnline HostStand Up Comedian

Toronto, Canada Area

• Design and implement overall on campus recruiting strategies.• Source and attract candidates by using databases, social media, etc.• Screen candidates resumes and job applications• Conduct interviews using various reliable personnel selection tools/methods to filter candidates within schedule• Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes• On board new employees in order to become fully integrated• Monitor and apply HR recruiting best practices• Provide analytical and well documented reports to the rest of the team• Act as a point of contact and build influential candidate relationships during the selection process

Toronto, Canada Area

• Translation of documents and website content from English to Spanish and vice-versa• Simultaneous interpretation English to Spanish and vice-versa during training sessions• Relay concepts and ideas between languages• Create a new text in the target language that reproduces the content and style of the original• Edit and proofread text to accurately reflect language• Facilitate communication for people with limited English proficiency• Adapt a product or service for use in a different language and culture

Toronto, Canada Area

• Study the company’s marketing goals and objectives and organize trade initiatives• Plan and implement awareness on social media to reach out to potential customers • Act as the face of the company at seminars, media screenings and marketing conferences• Drive for Uber to understand the Customer experience and generate feedback for home office• Recruit prospective drivers and customers

Toronto, Canada Area

• Event Planner/Coordinator• Venue bookings, pricing, guest coordination, advertising, and other logistics• Public Relations/Marketing – Online, TV, Newspaper other print materials• Contract development and review• Financial Planning/Budgeting• Website design and creation (Spanish and English)• Creation of flyers, logo, business cards• Product design and promotion• Onsite course delivery• Partnership for marketing and workshop delivery at Williams Sonoma• Community participation/Volunteer working including:• Martini and Manicure for Distress Centre Durham• Sick Kids Hospital• Stilettos for the Cure• The Village of Taunton Mills Seniors Home• Mamas and Chicks Show• Durham Region AIDS Walk• Whitby bakes for Japan

Toronto, Canada Area

• Customer support of Latin American customers in Spanish language• Sales of video game platforms to Latin American clients• Marketing of Video Game Platforms to perspective client regions• Resolved customer problems with shipping/contracts• Translation of documents from Spanish to English and vice-versa• Development of corporate newsletter and monthly sales specials• Liaison between China head office and Canada Spanish support team

Mexico, Usa

Responsibilities included:• Managing team to meet all performance metrics including:• Customer Satisfaction -- 4.60 score minimum out of 5.00• Case Management – Case closure within 72 hours • Backlog Management – No more than 15 cases in engineer backlog• Average speed to answer – Priority 1 calls answered in 5 minutes or less• Responsible for team revenue and managing team to meet forecast financial goals• Meeting team gross margin of 32% profit • Forecasting expected monthly revenue and expenses• Providing training programs for new engineers to the team and continuous training to current engineers• Performance Management of reporting employees including setting career objectives and managing to these objectives• Quarterly Performance Evaluations of engineers• Agreed upon objectives signed off by engineer, management and HR• Managing employees through HR processes and disciplinary actions• Working closely with customers to make sure they received the support required• Providing daily, weekly and monthly reports to engineers and management about the performance of the team and individuals• Completed courses in Time Management, Interviewing Skills, and Business Reports• Weekly calls with Cisco customers based in US and Canada to make sure that engineers and team were meeting customer expectations

Mexico City Area, Mexico

Successfully launched the first Quality Assurance program based in Mexico City for the Cisco Systems, Inc. Technical Assistance Center (TAC) which was used worldwide.Responsibilities included:• Ensure high levels of customer satisfaction • Improve engineer development • Detect areas of opportunity and create plans and programs for employees Training• Building an environment of professionalism and teamwork in the Call Center. (TAC)• Monitor engineer phone calls for professional and courteous behavior• Random reviews of customer service requests handled by engineers to make sure they followed all processes and procedures• Meeting with engineers and team managers to review areas for improvement and that objectives are being met

Mexico City Area, Mexico

• Handling international credit accounts and giving the status of these accounts to members • Sales of American Express new card packages, memberships and rewards programs• Sales of American Express supplementary cards to existing customers • Follow special cases or situations with every member and addressing every case with the specific department: credit, fraud, etc.• Improved the risk code detecting and correcting every point that was affecting external or internal service of the company.• Coaching of new hire groups and employees while working with the “sealing efforts” team• Supervision of call monitoring of every representative and feedback reporting to each employee to improve their performance and to assure quality service.• Design and development of the program “sealing efforts” which improved the service to get a more efficient and better solution to each situation faced.• Received the following awards: • 3 complementary calls (reward from American Express members) • Top TEN more than 6 times (best employee)• 2nd place in the promotion “sell a sup” (sell a card)• 3 rings of rewards (improving company development)• 1 gold ring of rewards (6 months without error)• Internal Review Quality within the Operations area• 1 platinum ring of rewards (12 months without error)• Completed courses Telephone Techniques, Moments of Truth and Improve Yourself

Mexico City Area, Mexico

Demonstrated skills to detect and find efficient solutions to every inconvenience passengers may be presented with.