Created engaging, persuasive content for various brands, including sales pages, landing pages, and email marketing sequences, focused on maximizing conversion rates.Developed and implemented digital marketing strategies such as sales funnel optimization, email marketing, and customer acquisition tactics to drive brand growth.Monitored campaign KPIs (conversion rates, open rates, click-through rates) to continuously optimize marketing efforts and improve ROI.Worked closely with clients to understand their needs and adapt strategies accordingly, fostering long-term relationships and ensuring client satisfaction.

Managed data entry and analytics reports to support marketing decision-making, tracking key metrics for campaign effectiveness.Assisted in organizing and following up on digital marketing projects, ensuring all tasks were documented and deadlines met.Conducted research to gather insights on target audiences, helping shape campaign direction and strategy.

Addressed telephone requests and queries, ensuring that a high level of professional service is provided to customers in the resolution of a multitude of requests.Utilized Customer Relationship Management (CRM) software to gather and analyze customer information and facilitate retention campaigns. Maintained and increased personal knowledge of product specifications and best practices.Provided customers with convenient ways to manage their accounts, enabled digital payments, provided solutions that meet their financial needs. Resolving invoice and payment processing queries, whilst maintaining an above average satisfactory rating per customer.