Elisa Meeker Email & Phone Number

Ct

Farmington Ct

Danbury, Ct

Manages all aspects of the resident experience through prospective, resident and post resident cycle. Educates prospective residents regarding the company and community while encouraging their lease decision. Navigate SalesForce to record traffic and stay connected with prospects and residents.Resolves resident issues and coordinates maintenance requests.Meets regional and company goals by leasing and retaining residents while improving customer satisfaction within the community.

Plainville Ct

Account ManagerCoordinate all renewals for all lines of business for 3-5 brokers. Responsible for ensuring internal Gen 4 system is updated with all client information regarding renewals, losses, sales and carrier changes.Duties included: creating censuses, running all quotes and ancillary quotes, obtaining all completed enrollment forms, compiling payroll contributions information, creating and processing cancellation letters and completing billing reconciliation’s. Assembled renewal packages and processed all new and renewal paperwork.

Coordinate all Health fairs and Open Enrollments for entire customer base and order all supplies associated with the health fair.During a two month period coordinated over 110 health fairs with clients and all flyers and giveaways delivered on time.

Provide sales support and quality customer service for High touch clients on east and west coast with 186,000 members. This includes membership, claims, account structure and file transmissions issues.Coordinated and facilitated meetings between Sales Management, Account Managers and Operations Management regarding Performance Guarantees (PG’s). Developed listing of Standard and non-standard PGs to steer clients towards instead of custom PG’s.Set up all client installations and Open Enrollment changes in numerous systems for Book of Business. Discuss up-sell opportunities with Book of business as circumstances arise in daily operations.

Primary responsibility was the Liaison for MHN with HN on all operational issues. Project Manager for Operations department. Organized and coordinated National Network transition for State of CT members.Documented Case Installation process and co-drafted Project Brief to transition from monthly files to daily. Coordinated all NJ, NY and CT state mandate changes to be reviewed and implemented within MHN Operations.Facilitated task plans and implementations necessary in conjunction with System Consolidation team for AZ and Northeast Business transition.

Supervised Team of six in two locations ( East & West Coast). Developed and maintained the processess to provide quality service. Initiated Team in drafting & completing 1400 account management library documents in 21 business days. Created team goals for 2008. Reviewed all processess and P&P's with reorganization of dept.

Managed relationship between OSP and Account Services as Departmental Liaison. Coordinated tasks with Internal and some external clients related to resolution of Account Service Data base issues. Created Account Management Library (AML) document as required from New Plan Code lists.Designed workflow processes and procedures for dept. Trained new staff on locating benefit source documentation and creating AML documents.In conjunction with OSP, approved Benefit Rules documentation for Benefit Repository entry.Completed templates used by OSP to enter NE groups in Symphony (ex. NY Master group). Coordinated and managed projects as necessary due to Federal, state and client changes.

Primary responsibility was as the Liaison for HN with MHN on all operational and business issues. Managed all projects and facilitated meetings for all Departments between MHN and HN. Requested all documentation from MHN and participated in NCQA Audit preparation calls for HN and MHN. Obtained all MHN letters sent to customers for HN approval. Initiated and completed changes within committees.Facilitated and coordinated the HN CT Implementation to MHN. Coordinated obtaining eligibility, benefit and provider information as necessary between the two companies.Participated on Co-Management meetings for the NE.

Bachelor'S Degree, Pschology

Ba, Psychology