Elisa Morais Email & Phone Number

Portugal

• Develop predictive analytics models to proactively spotlight requirements aimed to achieve global and cross functional strategic Talent & Learning (T&L) HR aims• Create automated solutions to measure the impact of HR T&L strategy • Generate dashboards, capture, and communicate insights on how to better develop talent while generating positive business impacts• Work closely with key stakeholders globally and across regions, functions, and businesses toto deliver a more automated and intuitive T&L experience • Contribute to the design and development of ongoing metrics, reports, analysis, dashboards to drive key talent decisions• Forecast staffing needs, considering skills and experiences requirements

London, England, United Kingdom

Assess and provide B2B and B2C standardized and automated solutions to improve CHEP Asset Utilisation and performance across Retailers in Europe, from:• Developing predictive data models which drive the contact and resource allocation, including various channels marketing campaigns• Resource management: 3rd party contractors hiring, training and performance review• Lean Process Management: continuous improvement of local and central processes to add value and reduce waste• Reporting: building and delivering KPI’s through dashboards based on big data analysisOther responsibilities include the support of Brambles’ Audit Programme and implementation of Alternative Collection Engines across Europe

Portugal

• Sell and cascade CHEP Value Proposition & Retail Commercial Policy: develop global Supply Chain related strategic partnerships with key Retail groups• Negotiation to improve performance of worst performing Retail locations• Advocacy and New business opportunities • NPS Project Management

• Implement CHEP’s European Call Centre, servicing 23 Countries and 18 different languages• Assure the lean and efficient transition from an operation conducted at country level to a global and centralised operation, and guarantee, at the same time, the agreed SLAs, quality, customer satisfaction and expectations and KPIs, despite the ambiguity and diversity within Europe. • Act as liaison between Call Centre and local Teleservice Teams

Lisbon, Portugal

• Retail Database integrity and gatekeeper (Siebel and SAP)• Asset management SOPs and Lean Processes Development (based on Six Sigma methodology)• Building and delivering Asset Management key performance dashboards and scorecards• Alternative Collection Engine Management – Plan, train and manage the vehicle-based service operation and executives

Lisbon, Portugal

• Helpdesk, processes, SOPs, and performance management

Lisbon, Portugal

• International directory queries (B2B and B2C)

Lisbon, Portugal

• Online banking assistance• Extend customers' investments portfolio

Lisbon, Portugal

• Online telecom and directory assistance

Cim Certificate In Professional Marketing, Marketing

History