Regional Performance Manager
Current• Responsible for overseeing the day-to-day operations for four of Freebee’s largest zoned areas in the South Florida market (Hialeah, Miami Lakes, Doral and Sunrise), two hospital zones and Cypress Creek Tri-Rail zone, while promoting the all-electric ride sharing service.• Manage 60 brand ambassadors/drivers utilizing a fleet of 19 electric vehicles (15 Tesla’s model X’s, 2 Lighting Vans and 2 Gem cars).• Ensure Driver Ambassadors are performing at optimal levels while delivering the best customer service possible to passengers.• Implement new initiatives and assist in building the market related to various service zones.• Oversee training and lead an entire team of brand ambassadors including but not limited to performing employee disciplinary functions, safety training and implementing accident reporting protocols.• Ensure proper maintenance and operation of regional team vehicles.• Collect on-the-ground feedback and raise opportunities and concerns to drive continuous improvement and innovations.• Oversee individual performance to ensure outstanding service and positive customer experience, and driving growth through consumer retention and operation improvements.• Ensure low-to-no churn due to great training, attention to service quality issues and drive new business growth through greater advocacy and reference ability.• Implement service support strategies required to fulfill and maintain SLA and other customer commitments for new up and coming zones in Florida.