Elisa Persico Email & Phone Number

Milano

Doha Qatar

A new exciting experience, do an opening a Novikov in Qatar,

Sardegna, Italy

To manage the bar service within the Hotel, and ensure that customers are served promptly & courteously, in accordance with Standard Operating Procedures, and at all times in line with hygiene and safety regulations; that all customers who visit or contact the hotel or use the facilities have their expectations met and exceeded; that the 5* standard of the hotel is consistently achieved and maintained, and motivate & lead the departments to achieve this; to work as part of the wider hotel team to promote a positive image of the Hotel at all times.

Victoria

Here’s the translation:I was responsible for service, staff management, handling complaints, organizing the dining area, and managing reservations. Additionally, I dealt with the managerial tasks of cash closing, orders, and planning.

Mayfair

Maintain a high level of service for all customersAgree and implement actions to improve and maintain the experience of the guest. Monitor customer service levels and maintain them at a high standard, most important function being that the guests return again and again.Dealing with customer feedbackDemonstrate a high standard of personal presentation and personal hygieneBe proactive in suggesting changes via the proper channelsMaintain and manage a team of 15 employees, giving regular feedback and appraisalsDelivery of Weekly and Daily Sales Effective management and utilisation of the POS systemEnsure Food and Beverage margins are metAccurate labour forecasting is reviewed weekly and action is taken accordingly

London Bridge

Monitoring standards and consistencyTraining new staff Organising drinks menu description for floor staffTaking food and beverage orders and paymentStock taking Monitoring standards and consistencyTraining new staff

Trafalgar Square

Whisky knowledge Monitoring standards and consistencyTraining new staff Organising drinks menu description for floor staffTaking food and beverage orders and paymentStock taking Monitoring standards and consistencyTraining new staff

Londra, Regno Unito

Training bar Staff Event Operation Presentation of the Product

Basic Barman Course

Dosing system: free-pouring and Jigger Commodity specification Technical preparation cocktail Drink Making Order Analysis and preparation.

Advance Course

WSET Level 2 Award in Wines and Spirits (formerly known as the Intermediate Certificate) is intended as vocational training in product.