Elisa Pozzi Email & Phone Number

Lagos, Faro, Portugal

Lagos, Faro, Portugal

• Responsabilities:
• Sales agent on site
• Managing Instagram pages
• Creating content and keeping relations with brands
• Brainstorming sales ideas and strategies
• Creating events

• Responsibilities:
• Training agents in different workflows internationally
• Developing and improving training plans
• Implementing new tools in order to cover knowledge gaps
• Working closely with the client for updating the training materials and sharing new features
• Collaborating cross-functionally in order to improve processes and procedures

Dublin, Ireland

• Responsibilities:
• Customer service at a high level
• Developing the evaluation process and quality score-cards
• Agent quality reviewer, evaluating the global team and reporting results to the client, elaborating action plans in order to improve the partner support
• Training colleagues and supporting them in a multicultural environment, updating training material and sharing information cross-functionally
• Updating processes and product features, coordinating different teams

Dunboyne, Ireland

Irish owned company, specialist supplier of Air Conditioning and Process Cooling equipment, residential and industrial.Exclusive distributor for Aermec Air Conditioning and Hitema Process Chillers for all of Ireland.- CPD (continuing, professional development), meeting and seminar management. Organising the CPD with the engineering’s department across all.

Italian Handmade Cosmetic Company, from the creation of customized cosmetic formulas, filling services and chemical researching to consulting on the latest beauty trends and the final product. Responsibilities:- Working cross-functionally with the staff for one of the biggest fair project in Milan, arranging and designing thestand and the facilities.

High-quality restaurant with a strong focus based on quality and customer satisfaction, before it was a high-quality pub and restaurant with music entertainment.Responsibilities:- Customer care and Maître D’- Leading the staff- Managing Social network and reservations- Developing marketing materials and graphics

Senago, Milano - Italy

Advertising companyResponsibilities:- Managing orders and correspondences- Developing graphic and social advertising projects

Bachelor'S Degree, Marketing, Business Communication And Global Markets

Bootcamp Team Leader, Business Administration And Management, General

Higher National Diploma, Meeting And Event Planning