Elisa Pozzi Email & Phone Number

Lagos, Faro, Portugal

Lagos, Faro, Portugal

Responsabilities:• Sales agent on site• Managing Instagram pages • Creating content and keeping relations with brands• Brainstorming sales ideas and strategies• Creating events

Responsibilities:• Training agents in different workflows internationally • Developing and improving training plans • Implementing new tools in order to cover knowledge gaps• Working closely with the client for updating the training materials and sharing new features• Collaborating cross-functionally in order to improve processes and procedures• Reporting income insights, trends and major issues on a weekly basis using different dashboards, analyzing data for improvement and providing feedback to the product delivery team• Supporting the team and managing the expertise of the products• Assisting the team leads and the team on a daily basis • Managing the onboarding process for new hires• Allocating resources based on priorities and targets• Supporting and assisting Team Leader on a daily base

Dublin, Ireland

Responsibilities:• Customer service at a high level • Developing the evaluation process and quality score-cards• Agent quality reviewer, evaluating the global team and reporting results to the client, elaborating action plans in order to improve the partner support• Training colleagues and supporting them in a multicultural environment, updating training material and sharing information cross-functionally • Updating processes and product features, coordinating different teams• Delivering different projects within the product based on the client request• Reporting income insights and major issues on a weekly base using different dashboards, analyzing data for improvement and providing feedback• Communicate and collaborate cross-functionally to lead partner issue resolution across teams, and troubleshoot quickly and effectively to drive solutions• Deep understanding of Social Media

Dunboyne, Ireland

Irish owned company, specialist supplier of Air Conditioning and Process Cooling equipment, residential and industrial.Exclusive distributor for Aermec Air Conditioning and Hitema Process Chillers for all of Ireland.- CPD (continuing, professional development), meeting and seminar management. Organising the CPD with the engineering’s department across all Ireland, arranging promotional material and campaign data for the team, gathering information from consultants and scheduling follow up meetings- Organising meetings with customers nationwide, prioritizing projects- Managing consultant engineers, following up after meetings and discovering new clients- Developing and designing the new website using Wordpress www.eicl.ie- Managing and planning sales campaign, training materials, events and newsletter collaborating with the CEO using Mailchimp- Managing different channels, such as Linkedin and YouTube- Updating data using OnePage CRM- Creating marketing materials, graphics and POS using Adobe Illustrator

Italian Handmade Cosmetic Company, from the creation of customized cosmetic formulas, filling services and chemical researching to consulting on the latest beauty trends and the final product. Responsibilities:- Working cross-functionally with the staff for one of the biggest fair project in Milan, arranging and designing thestand and the facilities; dealing with the exhibition staff- Managing and planning sales campaigns, events and newsletters, collaborating with the sales department using Mailchimp- Developing new trends and advertising material, creating their history, colours, packaging for the new collection- Performing marketing research, studying different markets, competitors, and looking for innovative ideas and new opportunities- Managing new samples, dealing and working with the clients- Updating the website using Magix Web Design- Creating product marketing materials

High-quality restaurant with a strong focus based on quality and customer satisfaction, before it was a high-quality pub and restaurant with music entertainment.Responsibilities:- Customer care and Maître D’- Leading the staff- Managing Social network and reservations- Developing marketing materials and graphics

Senago, Milano - Italy

Advertising companyResponsibilities:- Managing orders and correspondences- Developing graphic and social advertising projects

Bachelor'S Degree, Marketing, Business Communication And Global Markets

Bootcamp Team Leader, Business Administration And Management, General

Higher National Diploma, Meeting And Event Planning