Elisa Eckel, Shrm-Cp, Css Email & Phone Number

We create engaging online or live training for up to 500, specializing in customer service / hospitality training. We love helping our clients drive top line revenue by enhancing the knowledge and skill set of their team members. Developing, planning and opening restaurants, bars, hotels and airport lounges is our passion! Let one of our personal account managers answer any questions you have and see how Refresh is your Service & Hospitality Solution.

Dallas, Texas, Us

Revamp orientation to on-demand, current and engaging training using Articulate 360Update and introduce new Standard Operating Procedures for the Human Resources departmentDevelop a Corporate Responsibility monthly program for the Home OfficeUpdate and assign yearly on-boarding and compliance training through Foundry LMSSchedule alcohol awareness training through ServSafe and TiPSUpdate and utilize Thinking Cap LMS

Denver, Colorado, Us

Evaluate and develop training programs for multi-locations in all departments including F+B,Care, Maintenance and Entertainment + ProgrammingDesigned and facilitated regional, multi-day, training summits that addressed each regions specific needs based on feedback from Regional Directors of Operations and Executive DirectorsCreated and launched 10 on-demand training for new Directors / Supervisors to betterunderstand softwares and processes using Articulate 360 and Cornerstone LMSScheduled and facilitated company-wide trainings on softwares that schedule team members, takeinventory, employee relations, process invoices, payroll management and more

Denver, Colorado, Us

Working with 48 locations nation-wide to develop and implement training tools for on-going programs including different technology roll-outs (Point of Sale System, Cooking Technology, Guest Feedback Program), Standard Operating Procedures, COVID protocols, and so much more. Agenda organization and detailed planning of group meetings from 8 - 60 people. Recipe research and development including physical design and content of the ever changing menus. Hiring and on-boarding of director and supervisor level applicants. Build vendor relationships and work through contract approval process. Successfully headed the pre-opening team of 7 communities.

Windsor, Berkshire, Gb

This position allowed me to combine my strength in designing adult learning with my passion for Food & Beverage. I consulted with multiple departments including New Hotel Opening Support, Hotel Performance Support, Legal and Procurement in order to assess the F&B training needs of each of our brands. Working directly with Global and Americas brand teams, I designed and created on-demand training for front of house service standards and culinary teams. I also assisted in updating current brand materials, developed new standards, and provided feedback on menu layouts and test programs. I coordinated and facilitated the training for new restaurant openings to ensure F&B concepts are perfectly delivered to our guests.

Windsor, Berkshire, Gb

As a Senior Training Consultant I was responsible for scheduling and organizing my week long training events at host locations throughout the United States and Canada. I implemented a marketing strategy to increase head count and revenue into my workshops. After facilitating an average of three workshops a week, it was my responsibility to ensure accurate and timely billing for each participant. I worked with key stakeholders to find and analyze knowledge or skill gaps within our hotel leadership teams. After gaps were confirmed, I assisted in the design and development of new training material to fill those the educational needs of my clients.

Windsor, Berkshire, Gb

As a Brand Service Consultant I conducted monthly leadership development workshops within my 4 state territory. These workshops certified hotel managers in the service culture built on the Service to Profit Chain. During these workshops we worked though change management, coaching styles, employee engagement, guest satisfaction, organization and much more. After management was certified, I scheduled consulting quarterly on-site visits, and multiple virtual consulting events for over 140 hotels. During the consulting events, I coached individual hotel leadership teams, helping them analyze reports, introduce employee reward and recognition programs, and improve their hiring / coaching practices. Through the consulting events, hotels were about to increase employee engagement, decrease turnover and improve the overall customer experience.

Windsor, Berkshire, Gb

Greencastle, In, Us

Customer Experience Program, Customer Service Management

Ba, Communications

Education record