Elisa Tipton Email & Phone Number

Chicago, Illinois, United States

• Carry out supervisory responsibilities of GEFs including interviewing, hiring, onboarding, and training; assigning and directing work; appraising performance and providing performance feedback; enforcing policies, procedures, and standards.• Provide mentoring and coaching regarding expectations, reinforcement of good performance based on established standards of facilitation, and monitoring program delivery to ensure goals and standards are being met.• Deliver ongoing program trainings to new and long term GEF's including skill-based and content-based trainings as needed and assess and certify training completions.• Assist with research, development, and implementation of programming and activities that meet guest readiness standards and protocols.• Collaborate across departments to ensure high standards of excellence in guest services, clear communication, and positive and cohesive team building.• Daily operational leadership functions including scheduling, leading morning meetings, additional floor coverage, representation during inter-departmental meeetings, ensuring the team has operational needs met, and general administrative duties.

Daejeon, South Korea

• Developed and overhauled grade specific curriculum including lesson plans, PowerPoint content, and materials to reflect current information and provide a better learning format for students.• Created training materials for incoming teachers to assist with meeting school expectations, specific lesson goals, and living abroad in South Korea.• Facilitated new teacher training sessions including one-on-one shadowing sessions and group meetings.• Contacted prospective teachers to discuss school details, expectations, and work environment.• Prepared regular and supplemental supplies and materials for use with daily lessons, activities, and special events. • Managed classroom space, lesson times, and students through handling day-to-day requirements to meet parent and school expectations.

Chicago, Illinois, United States

• Provided administrative support for Training department as growth of Employee Assistance Program expanded training sessions, professional development, and support for attendees and clients.• Facilitated scheduling, data maintenance, invoicing, and reporting processes for EAP sessions, clients, and both in-house and contracted training providers.

- Admit patients to facility following policies and procedures, provide pertinent information to patients and familymembers while maintaining patient rights and confidentialities.- Assemble, file, and verify patient medical record forms, identification, and financial and insurance documentation.- Maintain and monitor clinic scheduling, front office communications, and various clerical duties such as:• Answering phones, emails, and faxes• Ordering supplies• Regular inputting and reporting of patient and clinic data

- Collaborate with team members and work independently, developing, facilitating, and training exhibit engagements, interpretation content and techniques, and related training for the Guest Engagement team and volunteers.- Interact and engage with guests to create memorable experiences by enriching exhibit interpretation, hands-on science demonstrations, meaningful activities, relevant information, and exceptional hospitality.- Provide programming support for family, adult, festival, and special events both at the museum and with community partner organizations.- Manage and maintain a team of Engagement Specialists (formerly Gallery Experience Presenters).- Maintain and report consistent information such as:• Attendance and interaction records.• Inventory and maintenance of programs and supplies.• Feedback related to guest engagements and programs.• Team and program performance and training.- Engage other departments including Marketing and Social Media, Volunteers, and Exhibit maintenance teams to ensure consistent quality of guest experience. - Cultivate knowledge of how guests learn and engage in an informal learning environment to better adapt programming for guest needs and team training.

- Create, develop, implement and train others on specialty programming, activities, events, and demonstrations including: • "Science on the Spot" pop-up mobile demonstrations designed to enhance museum exhibits. • Seasonal and thematic activities such as the Solar Eclipse Party and May 4th Star Wars Day. • Multiple appearances with local media personalities to present scientific experiments and demonstrations. • Off-site conferences and conventions such as DFW Family Expo, Exxon Mobile's "Introduce a Girl to Engineering" day, Dallas Stars Foundation Education Day, and the Texas Association of School Boards Convention.• Writing and adapting dissection programming for both family friendly and adult only Social Science events.• Science Trivia interactive games for guests tied to specific scientific and museum exhibit focuses.- Create and teach thematically driven and age appropriate curriculum for on-site camps, classes, and presentations on a variety of topics including: • Traditional scientific disciplines such as Astronomy, Paleontology, and Biology.• Atypical topics such as Wizarding Science, Zombie Science, Gross Science, and Superhero Science.- Travel to schools and community organizations to teach targeted science-based classes and demonstrations. - Train other educators on programming, both in gallery settings and in off-site outreach locations. - Adapt existing programming to meet individual event needs such as time constraints and audience numbers.

- Interact with and educate guests on exhibit content and facts, as well as answering inquiries regarding overall museum history and information. - Create new program experiences for guests including mobile demonstrations and science trivia games. - Train other educators on new programming content and implementation.

- Assisted groups and individual guests with inquiries regarding museum, exhibit, and area information.- Processed daily transactions for museum and exhibit halls.- Collaborated with other associates to maintain a welcoming, professional, and organized environment for guests.

- Assisted guests with the check-in/check-out process and transactions, ensuring a welcoming, comfortable, and professional environment for guests and visitors. - Maintained an organized and professional office environment for staff and company visitors. - Cultivated a working knowledge of the Dallas area, events, and sights.

Bachelor Of Fine Arts, Theatre Performance

Activities and Societies: Costume work study Emphasis in Arts and Entertainment Marketing and Costume work study.

High School Diploma, Theatre/Theater

Activities and Societies: Mime troupe Focus on theatre performance and costuming, mime troupe, and International Thespian Society.