Eric Lisciandrello Email & Phone Number

Oak Brook, IL, US

Los Angeles, California, US

• Run and oversee all aspects of the business. Identified redundancies and additional needed resources to grow the company from 5 direct reports to 25 employees spanned across different business functions
• Introduced company structure and policies that eliminate redundancies and sparked the fire to fuel 262% growth at $2.1MM run rate per head
• Doubled freight volumes, provided all contract and spot market pricing, reduced freight costs, and reduced overhead by 50%
• Introduced carrier and customer relationship management techniques to help grow the company’s presence within the logistics community as a reputable organization
• Conduct quarterly/yearly employee reviews to discuss performance and set goals
• Conducted the RFP process from beginning to end with all customers including pricing

Oak Brook, IL, US

• Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions.
• Determine which charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections and working on solutions to reduce accessorial charges.
• Manage, monitor and report order acceptance, order maintenance and accessorial management by email, phone and use of various transportation management systems.
• Offer alternative transportation solutions as necessary by analyzing internal and external account metrics.
• Conduct daily/weekly/monthly account analysis by utilizing provided reporting tools
• Oversee accessorial and profitability trends to identify areas of opportunity

Chicago, Illinois, US

• Ensure timely delivery along with superior service standards and operations for all customers and vendors.
• Maintaining relationships with past carriers while adding new ones to my previous carrier base.
• Utilized carrier distribution lists, Carrier411 and more to lock in capacity opportunities, while sourcing carriers, while minimally using load boards such as DAT and ITS.
• Negotiate rates on a spot, transactional, and contractual basis.
• Pricing for partial freight, truckloads, air freight, refrigerated LTL, specialized and high value commodity loads, back-end deliveries, and more for Account Executives companywide while assisting in securing the.
• Set-up carriers into Redwood’s TMS/EMT systems, provided by to book/track/update customer freight accurately and appropriately, while also setting up new carrier profiles for billing and data entry purposes.

Chicago, IL, US

• Source and procure carriers to ensure timely delivery of customer freight
• Establish and maintain relationship with carriers to expand capacity opportunities.
• Developed own carrier base.
• Utilized Internet Truck stop, DAT and Leonard’s Guide to source carriers.
• Negotiate rates on a spot or transactional basis.
• Establish internal relationships with customer sales to expand my book of business, pricing and capacity fluctuations in the truckload shipping market.