✓ Provided the highest level of customer service to the company's clientele with timely responses to all inquiries.✓ Served as the digital marketing lead and used social media to maintain connections with prospective customers and regionalpartners.✓ Evaluated and reviewed complaints received from customers and recommended corrective action to the applicable businessunit and function.✓ Established superior working relationships with customers, field service technicians, and sales staff through telephone andemail contact.✓ Answered phones from customers, answering product or shipment questions, and processed their incoming orders.✓ Developed strong working relationships with other departments to assist in the successful execution of all events.✓ Acted as the primary customer service contact for clients who had questions about their accounts or our products.✓ Worked with other departments within the company to bring in additional help on creating sales presentations when needed.✓ Took the lead on organizing the resources necessary to put together high-quality presentations.

Stone and Grandeur is a premium provider of Men's and Women's Fashion Jewellery and Luxury Accessories. A Toronto based eCommerce Retailer focused on contemporary yet stylish accessories that bridge the gap between vintage design and modern-day appeal. Currently marketing and selling to customers globally.✓ Excellent customer servicing skills to ensure happiness not only with the items but to create lasting relationships with others to better serve them.✓ Time management skills for placing orders, collecting customer information, receiving payment, and distributing items.✓ Organized all showroom events for promotions. Online purchasing, ordering, merchandising, and digital advertising.✓ Maintained and serviced current customers while developing new business. Organized and tracked shipments and deliveries.✓ Sole proprietor responsible for the concept, webs design, and go-to marketing strategy for the Stone & Grandeur Collection.✓ Currently focused on search engine and social media marketing campaigns. Leveraging Google Adwords, Facebook, andInstagram Ads.✓ Complete web development, SEO, content management, and user experience design

✓ Created and implemented a new method of ordering packaging materials for large accounts to ensure better quality, timely shipments, and reduced costs.✓ Prepared presentation materials, trade shows, customer communications, and created marketing plans.✓ Analyzed monthly sales data to develop reports, forecasting, and provide recommendations to senior management.✓ Established and fostered productive customer relationships with current and prospective students to meet recruitment and enrolment targets.✓ Prepared letters and emails to clients in response to questions or to provide clarification on an ongoing project.✓ Coordinated and organized meetings for potential new vendors which led to cost reduction and improved quality.✓ Supported the marketing department by scheduling and organizing the creation of website content.✓ Updated and maintained shipping manifests to ensure peer access to the latest and most up-to-date information.

✓ Executed standard operating procedures to ensure appropriate support and marketing of all programs to educators,administrators, and other constituents.✓ Traveled and conducted in-person presentations and group meetings to provide information about degree programs.✓ Maintained up-to-date knowledge of program offerings, competitors analysis, information about the local area of assignedteam, and other necessary data to provide excellent service to current and prospective customers.✓ Coordinated with the production team in regular meetings and gathers web asset requirements and ensure deliverables are met within set timelines.✓ Initiated sales and marketing activities, including phone calls, e-mails, online postings, and face-to-face meetings, designed to identify and engage prospective new customers.✓ Communicated with vendors, prepared purchase orders, and place orders for delivery or pickup.✓ Sourced new client opportunities, managed customer relationships, tracked sales data, and monitored competitor activity.

✓ Responsible for store's daily operations, high-volume customer service, profit and loss management as well as setting, monitoring, and driving sales goals✓ Conducted monthly staff performance evaluations to establish career progression plans for key staff retention and reduction of staff turnover.✓ Maintained proper inventory by the proficient ordering of seasonal and vendor products, and ensured accurate counts in each department.✓ Consistently ensured Payroll expectations were compliant and deadlines were met. Strived for 100% accuracy and compliance in cash and inventory levels.✓ Ensured store and associates complied with company standards for all visual and operational policies and procedures.✓ Opened and closed the store, processed daily paperwork, produced staffing schedule, balanced cashier drawers, and prepared daily deposit.✓ Worked in a team environment involving customers and employees to continually improve business ethics.✓ Recruited, interviewed, hired, developed, evaluated, coached, and counselled employees.✓ Ensured proper cash controls and loss prevention procedures were in place and followed.

✓ Supervised employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records, and preparing daily record of transactions.✓ Ensured compliance of employees with established security, sales, and record-keeping procedures and practices.✓ Developed a loyal customer base and increased sales volume through personal attention to customers.✓ Entrusted to oversee large projects such as construction and effectively make executive decisions within my expertise.✓ Maintained resident and prospect files and performed other duties as requested by the supervisor.✓ Completed all training materials and communicated company newsletters and other information to staff regularly.✓ Ensured store cleanliness, organization, and professionalism across all staff were adhered to.

✓ Typed and formatted detailed legal contracts in Microsoft Word. Accurately tracked and documented all correspondence, events, projects, and pricing updates within strict timelines.✓ Utilized discretion and judgment at all times in dealing with the executive's direct reports, as well as communication with customers and vendors via telephone and email.✓ Communicated with board members and managed materials and details for quarterly board meetings.✓ Maintained multidimensional complex calendar events and created a highly effective organized filing system.✓ Created, prioritized, and modified documents making the office more efficient using Excel, spread, and Datasheets.✓ Implemented processes and procedures that increased operational efficiency; managed daily functions of the office andpremises.✓ Maintained strict confidentiality with sensitive information, financial documents, records, and personal matters.✓ Assisted managers and executives with scheduling appointments and events.

✓ Provided utmost professionalism and integrity in regards to customer service and leadership of team members.✓ Assisted in human resource functions including staffing, training, scheduling, recruiting, and conflict resolution.✓ Developed strong customer service skills; frequently assisted customers both in-store and over the phone.✓ Provided exceptional customer services to high-end consumers, regularly including direct email and phone contact, andrelationship building.✓ Dealt with customer queries and complaints and acted as the escalation point for all staff.✓ Planned and created all new corporate windows and point-of-purchase displays

Operated cashier stands to help customers efficiently and processed coupons and reward cards to benefit customers when appropriate✓ Maintained a clean department by straightening hangers and placing appropriate items in specific departments for a neat and welcoming customer environment.✓ Demonstrated customer service skills by greeting each customer that entered the department and directed customers to departments that met their needs.✓ Provided superior customer service to ensure satisfaction and maintain an excellent reputation for GUESS JEANS's products and service.✓ Answered customers' queries and concerns and provided advice to clients regarding particular products or services.✓ Understood customers' needs and did my best to help them find the size or style they were looking for.✓ Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.✓ Assisted customers with trying on items, finding appropriate sizes, and completing purchases.

✓ General Cashier responsibilities, handling cash, review and sign contracts with the associates and managers, audit banks processing foreign currency, guest paid out, and petty cash.✓ Conducted quarterly front desk cash bank audits, identified deficiency, and enacts procedures to reduce future losses.✓ Researched and responded to credit card charge disputes/chargebacks, applying or denying credit based on backup collected.✓ Supported a strong accounting & operational control environment to safeguard assets, improve operations and profitability, and manage business risks.✓ Recommended, selected, and helped located or obtained merchandise based on customer needs and desires.✓ Maintained a high level of customer service for associates to promote a positive experience for guests and associates.✓ Responsible for conducting monthly bank audits and keeping safely balanced daily.✓ Worked in cross-functional teams to develop and implement recommendations for improvements to efficiency.