Elise Berman Email & Phone Number

Tampa, Fl

Manage all aspects of a start-up home building company. Responsible for land acquisition, plan design, permitting, estimating, budgeting, scheduling, quality control, marketing, and warranty. Ensure all homes are built above building standards, on time and to customer's satisfaction.

Tampa, Florida, United States

Oversaw estimating, job coordination, and scheduling. Managed overhead costs, developed a package operation plan that was implemented into other markets and developed annual business plan.

Tampa, Florida, United States

Responsible for the customer service and warranty for two markets in the state of Florida. Resolved homeowner issues, processed vendor payable, investigated insurance claims and conducted field audits on recurring warranty issues.

Ensure all departments within three markets follow corporate policies and procedures by analyzing root causes of variance cost, conducting trade partner evaluation surveys and internal audits, assessing insurance claims, and developing training. Direct the day-to-day operations in the areas of warranty, customer service, quality assurance, and safety.

Directed the home building and customer service operations for two communities with over 20 subcontractors and 3 Superintendents. Conducted quality inspections on homes and ensured the job site was clean and safe.

Implemented and maintained procedures which changed the division culture and created a positive customer experience. Ensured all warranty repairs were completed to construction standards. Developed a division safety program by conducting training for all field personnel, performing job site inspections, revising subcontractor scope’s of work and participating in annual risk assessment reviews.

Managed three Customer Service Representatives and assisted in resolving homeowner issues during the warranty process. Worked with management companies and homeowner associations to resolve community wide issues and concerns.

Assigned to a contract for overseeing the rehabilitation of the General Leonard Wood Army Community Hospital. Conducted job site and safety inspections, updated schedules and progress reports, reviewed submittals and tracked subcontractor hours. Managed all aspects of the project in the absence of the Project Manager.

Served in a Combat Engineer and a Construction Battalion. Second in command of a 150-person company with 6 departments that provided support to 3 other companies. Solely responsible for the coordination of the unit’s training events and exercises as well as logistical support to accomplish the company’s mission. Managed plans, schedule, resources and materials for vertical construction projects that were completed on time and within budget.

Ma, Communication & Leadership Studies

Masters Degree in Communication and Leadership Studies

Ba, Politics