• Building relationships with customers via phone, e-mail, website, and personal contact at member exclusive events.• Maximizing billable clubs to minimize card failures and maximize billable memberships and orders• Accurate, prompt, and comprehensive response to customer needs• Day-to-day e-mail and phone interaction with wine club members maintaining accurate member profiles assisting with member enquiries• Executing member recovery efforts by calling customers with declined cards, lapsed pick-ups and deliveries• Maintaining accurate database of club members and DTC customers• Assisting the DTC Manager with reporting, e-comm scheduling, building email databases, assisting with developing E-comm offers and information newsletter ideas• Addressing customer complaints and concerns offering solutions• Generating new members and retaining existing members by creating new strategies, events and sales promotions• Creating opportunities to drive revenue growth

• Responsible for the sourcing, planning and coordination of client events and initiatives• Preparing all documentation, travel, and accommodations on behalf of Sales teams members to attend tradeshows and conferences.• Create, plan and implement tradeshow activations and giveaways to best represent the brand• Tracking of all financial records for sales events and initiatives• Acting as a liaison between the sales team and Niagara Falls Business Events partners

• Responsible for the booking, planning and coordination of all events• Hiring, training and managing all Event Staff• Sales and client outreach for events, weddings and hotel room blocks• Create and manage social media content• Creating rental contracts, invoices, and keeping event financial records organized• Event budget management and meeting revenue targets

• Responsible for planning and coordination of all events at Trius Winery, Peller Estates, Wayne Gretzky Estates and Thirty Bench Winery• Creating and organizing rental contracts, signage, and vendors• Assisting the Event Manager in gathering, reporting data and submitting tourism grant applicationEventsTrius Red Presents: Movie Nights in the Vineyard 2018Yes Way Rose 2018 Wayne Gretzky Estates Father's Day BBQ 2018Trius Red Presents: Rock at the Winery 2018Trius Red Presents: Blues at the Winery 2018Party in the Vineyard: Wine Country Fare 2018 Santé II - Party in the Vineyard and Wine Barrel Auction 2018Cabernet All The Way 2018

• Responsible for booking, planning and coordination all facility events• Sales and client outreach for events, sponsorship, and advertisement• Create and manage website and social media content• Accounts receivable BookkeepingEvents:RMP Athletic Sale 2018 and 2017Canadian Tire Jumpstart Day 2017 and 2018Niagara Wheelchair Tennis Open 2017Special Olympic Ontario Soccer Qualifier 2017

• Responsible for booking, planning and coordination all facility bookings and events• Creating rental contracts, invoices, and keeping event financial records organized• Liaison with Ryerson University Athletic StaffEvent Manager on Duty:National Hockey League Players' Association Rookie Showcase 2016B’nai Brith Human Rights Gala 2016Toronto Men's Fashion Week 2016Big Brothers and Big Sisters Annual Winter Party 2016Ted Rogers Sports Conference Launch Party 2016Breath of Life Cheer Challenge 2016Homeless Connect 2016Toronto Go Global Expo 2016OHL Mississauga Steelheads vs. Kitchener Rangers Exhibition GameBeatles 50 T.O., Classic Albums Live ConcertVolunteer Toronto Youth Expo 2016Ryerson Varsity Hockey, Basketball and Volleyball Games

• Managed all official correspondence, website and social media• Responsible for all onsite event accounting and budget• Accounts receivable and payable bookkeeping• Organized all financial documents for grant reporting• Coordinated the International Taekwondo Canada Open and National Championships• Taking minutes at all board meetings, issuing press releases and organizing the AGM