Elise Dumont Email & Phone Number

Washington, Dc, Us

-Developed an authorization policy allowing thousands of business entities access to online tools-Created 2 training programs to onboard contractors to get them up to speed on the client’s background

Washington, Dc

Project Manager-Led a team of 6 to create new tools in Power BI using Lean Six Sigma methods, increasing accuracy of automated processes by 75%, improving internal stakeholder satisfaction by 30%, and reducing processing time by 25%-Conducted 10+ Gemba walks, developed 5 value stream maps, created a SIPOC analysis, and executed process improvement that reduced processing time by 65%-Reviewed 6+ annual project plans, ensuring outcomes aligned with overarching strategic plan, and carefully staffed each project for successOperations Training Specialist-Led a team of 4 to create 30+ training programs, resulting in a 90% voluntary employee participation rate, with a 75% knowledge gained rate as measured by pre- and post-tests-Created an onboarding program in SharePoint with a diverse set of employee satisfaction surveys that measured a 4.8/5 satisfaction score, presented the onboarding program to the Federal Court Clerks Association, achieving a 95% evaluation rate, and subsequently working with 6 courts to establish or improve their onboarding programs-Wrote a quality manual using ISO 9001:2015 requirements, ensuring 100% of processes in 10 principal activity groups were accurately documented and each process had a corresponding quality control check and was measured by KPIsCase Manager-Maintained a 98% case management accuracy rate while meeting 99% of timeliness standards-Scaled a team by 25%, with each new hire meeting 90% accuracy and timeliness rates within two quarters- Implemented a Customer Relationship Management tool resulting in 25% increase in client satisfaction and reducing employee time on calls by 10%

District Of Columbia, United States

Implemented Jumpstart intervention for thirty 2-5 year oldsAssisted teachers in classroom of thirteen 3-4 year olds

Washington, Dc

Answered constituent callsOrganized the officeResearched as needed for staffers

Silver Spring, Maryland

Provided direct client assistance to clients in needTaught an English as a Second Language course for clientsResearched as needed for case managers

Gaborone, Botswana

Researched skills mismatch in the Botswana labor market