Elise Eaton

Elise Eaton Email and Phone Number

Application and Product Support Specialist @
Elise Eaton's Location
Berwick, Maine, United States, United States
Elise Eaton's Contact Details

Elise Eaton personal email

About Elise Eaton

Elise Eaton is a Application and Product Support Specialist at Computer Resources. She possess expertise in technical support, firewalls, dns, networking, windows 7 and 21 more skills.

Elise Eaton's Current Company Details
Computer Resources

Computer Resources

Application and Product Support Specialist
Elise Eaton Work Experience Details
  • Computer Resources
    Application Support Analyst
    Computer Resources May 2017 - Present
  • Certify, Inc.
    Customer Support Expert
    Certify, Inc. Jun 2014 - Dec 2014
    Portland, Maine, Us
    View
  • Carbonite
    Technical Support Representative
    Carbonite Dec 2013 - Jun 2014
    Boston, Ma, Us
    Handle inbound technical support calls for Carbonite software products.Utilize Bomgar software to provide customer with remote techncal assistance, drastically reducing time required to resolve their issue.Build rapport with customers ensuring they have a positive interaction experience during the call.Act as a knowledge base and teacher for customers, teaching them how to use and maintain the product. Answer any questions customer has asked, Proactively be aware of, and provide further information that is important and the customer had not yet thought to ask.
    View
  • Network Knowledge Inc
    Helpdesk / Network Consultant
    Network Knowledge Inc Jun 2013 - Oct 2013
    Triage incoming helpdesk incidents, prioritizing them along with other prior established incidents.Provide remote assistance via Bomgar to resolve technical issues for clientsWhen remote assistance was not applicable travel onsite to client location to resolve their issue in a timely manner.Escalated incidents to senior engineers when appropriate.Track and organize all open tickets in Sysaid ITSM software.Monitor Server backups for all clients, utilizing various backup methods & software,Quickly alerted client than diagnosed the issue and implemented necessary technical repair if an issue arose.Collaborated with team on technical projects assisting with a wide range of duties from documenting case notes to assisting with roll out and setup of new servers, workstations, and software.

Elise Eaton Skills

Technical Support Firewalls Dns Networking Windows 7 Cisco Technologies Wireless Networking Help Desk Support Network Security Network Administration Dhcp Servers Tcp/ip Active Directory Routers Windows Server Antivirus Software Installation Troubleshooting Security Switches Salesforce.com Saas Cloud Computing It Service Management Virtualization

Elise Eaton Education Details

  • University Of Phoenix
    University Of Phoenix
    Computer Science
  • University Of Phoenix
    University Of Phoenix
    Computer Technology/Computer Systems Technology

Frequently Asked Questions about Elise Eaton

What company does Elise Eaton work for?

Elise Eaton works for Computer Resources

What is Elise Eaton's role at the current company?

Elise Eaton's current role is Application and Product Support Specialist.

What is Elise Eaton's email address?

Elise Eaton's email address is li****@****ail.com

What schools did Elise Eaton attend?

Elise Eaton attended University Of Phoenix, University Of Phoenix.

What skills is Elise Eaton known for?

Elise Eaton has skills like Technical Support, Firewalls, Dns, Networking, Windows 7, Cisco Technologies, Wireless Networking, Help Desk Support, Network Security, Network Administration, Dhcp, Servers.

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