Liaise with clients and internal teams in to ensure that time to market is minimized and that transparency can be provided around processes.Support and monitor the timely and accurate execution of client and internal requests to the group. Provides additional support through the population of account opening, market opening and tax documentation, ensuring all documents are collected, verified and stored, and provide status back to the client.Provide guidance in the role of… Show more Liaise with clients and internal teams in to ensure that time to market is minimized and that transparency can be provided around processes.Support and monitor the timely and accurate execution of client and internal requests to the group. Provides additional support through the population of account opening, market opening and tax documentation, ensuring all documents are collected, verified and stored, and provide status back to the client.Provide guidance in the role of subject matter expert in the areas of account opening, tax and local market documentation to both Citi staff and external clients. Show less

I had the awesome opportunity to cultivate and nurture a team of 10 to 13 associates, which led to the management of the top team across sites in Delaware and Texas. Some of my responsibilities included: • Learned new company policies and updates in order to train associates.• Mentor new hires on call procedures and process of defusing escalated clients. • Assisted in hiring and interview process decision making.• Assisted with troubleshooting issues with Tech support… Show more I had the awesome opportunity to cultivate and nurture a team of 10 to 13 associates, which led to the management of the top team across sites in Delaware and Texas. Some of my responsibilities included: • Learned new company policies and updates in order to train associates.• Mentor new hires on call procedures and process of defusing escalated clients. • Assisted in hiring and interview process decision making.• Assisted with troubleshooting issues with Tech support group.• Review and monitor high risk accounts which led to a 45% decrease in fraudulent account activity • Perform reviews of wire transactions, in addition to current bank accounts on file to prevent money laundering. Show less

Oversaw the implementation and ensured efficiency of inspection and quality systems• Achieved and maintained a 120% productivity level.• Top quality assurance representative by exceeding productivity quota of 98%.• Examined supporting documents to evaluate the relevance of high security documents.• Performed work on complex or high-risk audit areas as assigned. • Reviewed work papers as completed by staff, validating exceptions and the feasibility of suggested… Show more Oversaw the implementation and ensured efficiency of inspection and quality systems• Achieved and maintained a 120% productivity level.• Top quality assurance representative by exceeding productivity quota of 98%.• Examined supporting documents to evaluate the relevance of high security documents.• Performed work on complex or high-risk audit areas as assigned. • Reviewed work papers as completed by staff, validating exceptions and the feasibility of suggested resolutions. Show less