• Designed and decorated custom cakes, cookies and cupcakes for special events• Conducted face to face/online client consultations, extracting relevant information to meet desired expectations • Established and maintained positive relationships with customers to generate recurring orders • Consistently maintained a clean and sanitary food prep station by following safety procedures • Processed and tracked accounts of all incoming and outgoing sales/purchases

• Used sound product knowledge to recommend and select products to ensure customer satisfaction and drive sales• Maintained inventory accuracy by counting stock on hand and reconciling discrepancies• Processed POS transactions as well as eftpos, over the phone payments, cash, and refunds• Organised, priced and presented visual merchandise displays appropriately to maximise purchases• Resolved disputes between customers and staff, communicating intelligibly to prevent conflicts from escalating• Assisted management with the planning and delivery of school holiday programs

• Assist customers with knowledge on brands within the Royal Doulton franchise. • Process payments through a POS machine as well as cash/card payments & refunds. • Maintain a high level of cleanliness on the shop floor to keep stock looking clean and presentable for customers to view. • Aimed to reach the target level of KPI’s the day.